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jim allison wrote:
Mark, I think that you sound like a very nice person who always give folks the benefit of the doubt. However, besides all the posts here and elsewhere and, the fact that Nikon lied about the D600,I would like you to be aware that the better business bureaus of both New York and Los Angeles rate Nikon service an F. Nikon is the General Motors of the camera business. They have a corrupt corporate culture and I would not give them the benefit of the
doubt or trust them in any way shape or form. Perhaps things are different...Show more →
Thanks Jim. I guess I'm just surprised how many people blindly hop on the "Nikon hates it's customers" bandwagon with extremely limited or zero personal experience beyond reading internet hearsay. There are many more happy Nikon customers than disgruntled ones, and Nikon has gone out of their way to help many people out as well, but people don't make threads about that. For one quick example, a friend of mine sent his 70-200 VRI in for repair, was not a NPS member, and would have not had his 70-200 for an upcoming vacation due to the repair time. Nikon sent him a loaner 70-200 VR2 as a courtesy to use during the vacation, they didn't try nail him with an impact damage bill. Another good example is the people who were/are receiving D610's for D600's that don't seem to be repairable. Rather than telling everyone to take a hike, they actually upgraded their cameras for free (minus any initial warranty hassle of course). I can all but guarantee when they receive a customers equipment for repair, the first thing they do isn't have a meeting about how to spin it into an impact damage story.
Anyway, all I'm saying is that Nikon is not the giant evil empire some people make them out to be - if they were half as bad as some people seem to believe, they would have gone out of business a long time ago. They are no better or worse than most companies, camera related or not. Some people are going to have horrible experiences with them, just like every other company, and they will put in plenty of effort to make their grievance known. That is just the reality of things when you have thousands of employees and hundreds of service centers. The rest (majority) will be satisfied and never say a word about it. So, when you read online about impact damage, you get a grossly disproportionate amount of unhappy vs happy people (goes for anything).
The D600 dust/oil issue wasn't handled as well as they could have, but it was nowhere near as bad as the Canon 1DM3 fiasco, which most people have long forgotten. Canon actually went as far as blackmailing the media to keep things quiet, but that failed, never mind all the $5000 paperweights many people are suck with. At least Nikon finally stepped up and issued a service advisory regardless of warranty status - that is one better than they needed to do. They were slow to react, but at least they reacted. It was reasonable for them to try allow warranty claims to fix the issue at first, but I do think they waited longer than they should have to do the full-on service advisory. Clearly not a shining example of flawless customer service from Nikon, however you read about all the people claiming to go to Canon because they can see an oil spot a F32, when they have FAR worse customer service examples in their history, and it makes you wonder...If people jump ship every time they read about a quality control issue, they wouldn't own a single item from anyone haha.
As for the BBB, they are arguably a complete scam themselves. They are privately owned franchises that play favorites with membership fees, and good grades can be essentially 'bought', if numerous investigations are to be believed. Their usefulness also vastly varies from franchise to franchise. I'm not saying Nikon doesn't have or doesn't deserve and F, but the BBB themselves is a joke. Many business owners actually prefer not to be part of the BBB after the results of various investigations. Some interesting material on the BBB, if you're so inclined, though the BBB is an entirely different discussion
Lots more if you google "BBB scam" or "BBB investigation"
Anyway, my intention is not to argue or stir the pot, I just find it interesting how quickly some people (not you, just in general) jump to blanket conclusions they believe to be fact with such little information, never mind actual statistics.