Upload & Sell: Off
Lars Johnsson wrote:
But does the tourist from Japan like to stay one or two weks in Irvine and wait for his camera?
Most of the MANY times I've dropped off equipment at Irvine in the morning, I've picked it up late that afternoon, or the next day. The longest I had to wait was three days, and at least one of those days was due to shipping, because I left the area and had them ship it to a different city. I don't live anywhere near LA, but I used to work there quite often, and would build in a visit to Irvine as part of my routine.
That being said, I also very much like H&K in Tustin, the town next door, which Canon Irvine sometimes sends stuff to that Canon can't fix. A couple months ago, after flying down there to shoot a job at the very same destination my hypothetical Japanese tourist came to visit, I drove my rental car from the SNA airport directly to H&K, dropping in on a surprise visit with no appointment, to have an issue looked at while I waited. In less than an hour, got it resolved, and continued on to my shoot at Disneyland.
I tell this story to illustrate another option with gray market Canons: There are other repair facilities besides Canon USA. A repair facility is only as good as the specific TECHNICIAN who is tearing apart the camera. At H&K, for example, I know who that technician is. He has maintained my older gear, that Canon won't service anymore, for the last 10 years.
Anyway, I would think that a brand new 1DX problem occurring within the first year SHOULD be addressed by Canon USA Service Centers, for all of Canon's customers, worldwide. If this is not the case, I'd like to know about it.