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Archive 2014 · Lenscoat customer support

  
 
Timkr
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p.1 #1 · p.1 #1 · Lenscoat customer support


I have had a very frustrating time trying to contact the folks at lenscoat. I order a coat for a lens and need to exchange it but need to get a return authorization form them first. I have emailed them 3 times through their 'contact us' option on the website to no effect. There is an online support feature on the website but, it's always offline. There is no phone number listed; it's very frustrating. Does anybody know their direct phone number or any other suggestions? Thanks for your help.


Apr 29, 2014 at 04:13 PM
powaysteve
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p.1 #2 · p.1 #2 · Lenscoat customer support


Try a direct email to [email protected]. I asked a question two days ago and got an answer in 2 hours.


Apr 29, 2014 at 05:04 PM
onesickpuppy
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p.1 #3 · p.1 #3 · Lenscoat customer support


+10^^^

I even got a quick response on a email I sent on a Sunday....on a Sunday



May 07, 2014 at 03:40 PM
StillFingerz
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p.1 #4 · p.1 #4 · Lenscoat customer support


powaysteve wrote:
Try a direct email to [email protected]. I asked a question two days ago and got an answer in 2 hours.


Same here, sent a email through their contact page, got a response in about 2hrs, perhaps less and it was spot on. Find their business hours, have your name, invoice or order number and lenscoat part numbers in the details.

If you don't get any replies there might be an issue with your email account or provider, check your spam filter as well...or PM one of us that have had replies to assist, we could pass your info along to them.

Jerry



May 09, 2014 at 07:02 PM





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