Photo4Less Offline Upload & Sell: Off
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Recently just bought a tripod ball head. Prior to payment I had asked in detail if there were scratches, dings or paint chippings. Seller responds that it's brand NEW. Considering his feedback and 10 yr. membership I went ahead and bought it.
A week later and I received it, opened it up and it was poorly package. It was shipped in a USPS medium flat rate box of that sort with only a thin plastic layer partially wrapped around. The ball head is the size of my fist, was there clearly not another option for the seller to box it up yet just simply stuffed it with newspaper. I guess NOT? I didn't even want to imagine the whole trip it had being thrown left to right, up and down. SMH!
After analyzing the ball head my inspection clearly wasn't misunderstood that it was USED. The tripod set screws shows under the ball head that it was mounted and tighten on a couple occasions. In addition to that the camera plate also definitely show signs of wear, no paint chips but definitely paint fading from what I speculate a camera body being shortly on and off the ball head.
Automatically I contacted the seller, sent him photos of the matter and expressed my issue with an explanation. He replies a week later and acknowledges the wear and set screws as shown but denies my offer of a partial refund to settle the resolution and says, "I'm being too picky." With that said I just left the seller a message prior to this comment that since option "A" was denied option "B" is a full refund and we part ways.
I have yet to hear back from him in our next PM but I have to ask, when a seller says it's brand new and you buy from him/her I agree 100% of us would 100% agree that it should be 100% brand NEW upon receiving, correct? NOT marked up, dings, scratched or any of that for that matter, right?
Well, Thankfully this item was paid through PPG. Yes, you read that right, PayPal "GOODS." If the seller won't maturely resolve this I'm covered because PayPal's cheap 3% insurance well help recover the unsatisfied transaction not as described.
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