Upload & Sell: Off
I posted this prior in the Nikon section, but probably should have posted it here first:
While I liked Calumet for a lot of things (their delivery service was great. We could schedule them to drop off equipment for a shoot on location, and they were always there either on time, or early. Well done there.)
HOWEVER: I remember at one time purchasing $60K worth of Mac computers, cameras, lighting equipment to expand a studio (we had had an account with Calumet for years) and the "Medium Format" guy who sold us the stuff would not come to the studio to support the connectivity/tethering issues we were having!!
[the issue ended up being that the Canon software was not yet able to support dual CPUs, so one CPU had to be turned off in order for tethering to work. This solution took me many days to figure out, and many hours on the line with Chuck Westfall, Apple, etc. Even Chuck didn't know the answer, I stumbled across it by simple trial and error...but not before a week of frustration had passed decreased productivity...)
So yeah, we had spent thousands of dollars more than we needed to in order to have a local "value-added" dealer and a SUPPORT SYSTEM in place, and they failed us big time - no support! After a $60K purchase!
So it's really no wonder that a store which touts it's "Support" as a reason to buy from them instead of mail ordering from B&H, Amazon, etc. and then does not provide even mediocre support, would fail. This was a real farce, and I never forgot it.
Another thing: I probably ordered a $400,000 worth of gear from Calumrt for the various studios I've managed over the years. Some of the sales people were great, and some of them not so much.
I think they should have done a much better job with their website. When everyone knows that everything is going online, how could they have an almost unusable web presence!?!
Searching for a camera by name would not yield the camera. And they typically had announcements such "Announcing the new Canon 5D Mark 3" and keep it there for close to two year after it was launched.
I really don't know how a photo business could put their website on the back burner, when its web sales which are eating their lunch.
Does anyone know why they didn't bother to make it usable e-commerce site?
I guess what I am saying is that you cannot just point fingers at other companies (B&H, Amazon, etc.) and proclaim that the lowest price ruled the day. Because even when customers were willing to pay the "value-added" premium, this company failed to deliver. This is their fault and no one else's.