Upload & Sell: Off
| p.1 #5 · On Exceptional Customer Service |
John Patrick wrote:
Fantastic customer service generally comes into play when there's an issue that needs to be solved. Sometimes, there are no issues, so it becomes difficult to judge. Other times, there's almost always an issue, and even fantastic customer service makes me not want to patronize the business, if I know that it's going to trouble from the get go.
That said, in alphabetical order, Adorama, B&H, Calumet, H&H, Really Right Stuff, Think Tank, WHCC... all have made sure that I will return to them when they have something I need.
I appreciate hearing from all Adorama customers; if it's because of an experience that needs intervention or a process that is failing, it gives us a chance to improve.
And if it's down to a member of staff who has gone 'above and beyond', I get so much pleasure from sharing positive customer feedback with him or her.