jbouchard
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 p.2 #8 · p.2 #8 · *UPDATE 2*: Nikon Service Returns Lens in Worse Shape Than Sent In | |
<rant>
You hear on the news about how Americans don't educate enough kids in Math, Science, and Technology compared to Japan, China, etc, and this is a perfect example of what happens because of that. Those of you who don't work in manufacturing, service, repair, etc of some sort of complex mechanical product probably don't see it, but those of you who do work in those fields probably know what I'm talking about.
At the factories that are spitting out new lenses in Japan, China and Thailand, they have trained people, and they invest in tooling to make sure it's as mistake proof as possible. Service work requires a much greater skill set because it's not repetitive work, they have something different every day depending on what comes in, and throughout the country there isn't a good infrastructure to train people like that. The automotive industry has invested in creating "factory trained technicians" but most other industries have not. Mostly we depend on people learning from mentors, but if the mentors retire before the company hired new people to learn, it's a bad situation. I expect this is what happens to Nikon, and it's not just them, it's happening to many, or most, manufacturers. It's a societal problem. It's not just that the offshore countries have lower paid workers, they have smarter workers, and probably a better work ethic too.
You might think there is a repair facility full of highly trained technicians with 20 years of experience handling your repair, but I doubt that is true. I would predict there are a couple of those guys who are now managers or supervisors who came up through the ranks, and the people at the benches are inexperienced young people who might want to do a good job, but they don't know how. Business's try to hire good workers and train them as best they can, but it's really hard to find good people to fill those positions, so they hire what then can get, and this is the result. Nobody is going to fire these people when they screw up your job, because they can't find anyone better.
Anyway, back to school... people spend all their time arguing about issues like whether our children can say the Pledge of Allegiance with the word "God" in it, versus the basics of English, Math, and Science. When you can't find anyone to fix your lens, that's why.
</rant>
If you don't get satisfaction, you have to talk to the supervisor, or manager, and eventually you'll find someone who does care, and they will set it right. But normally those people don't see your paperwork.
Edited on Feb 24, 2014 at 04:19 PM · View previous versions
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