dougfatheruk Offline Upload & Sell: Off
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I received an email from the European distributor last night advising that PCB were pulling out of Europe as the distribution agreement had ended. Thankfully, I only enquired and never pulled the trigger on this stuff. People long complained about the price of PCB in Europe and the sentence regarding cover costs for shipping both ways doesn't make for good reading IMHO.
For a company so dedicated to customer service it's a shame it doesn't extend to those outside of the US.
“In order to serve customers located outside of the U.S. and Canada, we pursued relationships with international companies, allowing them to serve as authorized international dealers. Unfortunately, these relationships have ended as this method of sales was not cost effective and, most importantly, kept us too detached from our customers, prohibiting us from offering the kind of customer support that we strive to provide. In addition we have have to inform you that from the 31st January 2014 that all future repairs will be handled directly by Paul C Buff inc in the USA with the customer required to pay shipping both ways. Complete details regarding foreign customer product repairs will be posted on the Paul C Buff, Inc. USA website after Jan 1, 2014.”
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