dmccombs Offline Upload & Sell: Off
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I haven't had to send a camera into Canon service for a while but I had to send a camera in recently for a cleaning issue and what a debacle that has been so far. After a decade of shooting Canon digital cameras, I think I am going to switch to Nikon.
I have black flecks that are dropping onto the sensor. It looks like dust, but its bigger. I cleaned the sensor, and once you put he lens on, and point the camera at the sky to take a test picture, there are black speck again in different places.
I took the camera into a local repair facility, and they had the same issue. They even checked the sensor with a microscope to ensure it was clean. After a test shot, it was dirty again.
I wrote this all up and sent it to Canon. They sent me an estimate for a basic cleaning. So I called in and spoke to a Service guy and told him the issue and asked that they test the camera before sending it back to me, and let me know if they need to do more work to fix my issue.
I am ok with paying them to do more work, IF that is what is required. I was told a tech could not call me. I was told they would do whatever service I paid for, and send back the camera.
HOW DO WE KNOW EXACTLY WHAT NEEDS TO BE DONE UNTIL THEY LOOK AT IT?
I asked to speak with a manager. I was told that managers do not speak to customers.
The guy told me to pick which service I wanted done, and pay for it. Again, who knows what needs to be done at this point?
It seems logical to me that they would charge me for a basic clean, then test the unit. IF they decide the camera needs more extensive work, then let me know so I can pay before they do the work. I was told this was not possible.
It seems that I need to either pay for the basic service and maybe get my camera back in the same state it is in, or may for some mega-service that covers all possibilities.
Its bad enough my 1DSmk3 has to go in for service. Its really bad that I have to either significantly overpay, or run the chance .that the camera comes back with the same issue.
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