jzucker Offline Upload & Sell: Off
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Wow, didn't realize all this. This must have been going on for a while. This actually wasn't my first "weird" experience with them. About 6 months ago, i called them up and ordered a 4x6 softbox.
They told me they would rush it and it would be ready in 2 weeks. After a month I still had not received any communication with them so I called them and they had no idea when it would be ready. I canceled the order and they said they would refund my card.
After a couple weeks, I still had not gotten a refund so I called them back and was told someone would have to get back to me.
Another few days go by and I call them again and they said that someone would get back to me but I told them i needed to have a refund situation taken care of immediately so they put me on hold and someone else looked me up and didn't know why I hadn't gotten a refund yet and told me they would mail me a check. I told her I didn't want a check and I wanted the money refunded to my card. (I didn't want to risk a bounced check) She indicated she was processing the refund while I was on the phone and gave me a confirmation #.
Another week goes by and I still do not see the refund on my account so I call american express customer support and give them the confirmation # and was told they don't have any confirmation numbers that start with the prefix I had been given.
So finally I issued a dispute and after a month, got my account credited from american express.
This all happened before the issue I posted about in thread #1.
In terms of going elsewhere, to my knowledge, nobody makes a 4x6 with the characteristics of the larson do they?
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