RLDubbya
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Upload & Sell: Off
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Placed a couple orders on 11/25 with B&H; ground delivery was clearly stated to be 11/27, which was what I needed.
One order was processed promptly, and out the door, for shipping and delivery on 11/27.
The other order: for whatever reason, wasn't. On the 26th, I was finally notified that I would see it on 12/2, which was too late for me.
I called B&H, and told them I really needed this gear on the 27th, and I explained why- it was for a paid shoot, I had to test it, and if I found something with infant mortality, I needed time to ship back and get a replacement.
There was some initial reluctance on their part, as the order was apparently on it's way to UPS. Let's just say I insisted. I didn't have to "escalate" in any way; I only dealt with one person.
They issued a recall, and picked up overnight shipping at no additional charge to me. Both boxes arrived the following day.
To me, that was a reasonable request, and a more than reasonable solution. I even offered to split overnight shipping, but they refused, which was nice. I wasn't asking for $1,000 of merchandise for free because of somebody's mistake in processing my order; just meet me halfway on shipping. We're both trying to run a business.
As it turns out, one item was dead in the water - a docking station for a Ninja 2 HDD - and I have just had time to talke with Atomos and go through the RMA process and have a replacement unit shipped to me.
With some intended humor and apologies.
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WTF? People are happy about this?
this turned out better for you than the rooster 
