henryp Offline Upload & Sell: Off
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Thanks for your feedback. B&H endeavors to ship most orders the same day we receive them (excepting Friday afternoons and Sundays, of course). Our site lists cut-off times for various shipping options here. The possibility any order would sit "idle for 2-3 days before leaving the warehouse" is so remote I'd like an email with your recent order numbers so i can check into this uncharacteristic possibility.
John P Mulgrew wrote, "FedEx = USPS." That is incorrect. FedEx offers a shipping option called SmartPost, similar to UPS's Mail Innovations. For both the shipment begins with UPS or FedEx and ends with the final delivery leg executed by USPS. For both, it's a relatively inexpensive option, permits Saturday delivery, and delivery to PO Box addresses and is but one option in their menus.
B&H offers a menu of shipping options ranging from "Super Saver," which might be FedEx SmartPost, to speedy and pricier overnight delivery options. We offer shipping via UPS, FedEx or USPS and frankly don't really care which you choose as long as you understand the differences and use whichever option is appropriate for each individual transaction. When you do order online our site provides either an estimated transit time ("up to eight business days") or an ETA date for every shipping option before you choose whichever you prefer.
One of the guys said in CS told me they 'essentially' wait a day to pack/ship items that are free shipping.
More accurately our free "super saver" shipping option is prioritized after paid shipping methods and may in fact ship the day after an order is placed, not the same day, but it depends on circumstances, is not a hard-and-fast rule and we certainly don't sit around waiting to pack and ship transactions with free shipping once the others are done if there's time in the workday.
In a nutshell, the time it takes for your order to arrive on your doorstep is determined almost entirely by the shipping method you select when you're placing an order.
dsjtecserv wrote:
I've had issues with B&H's use of UPS in the past (much fewer problems with FedEx), and their insistence on unpredictably requiring an in-person signature. They require this for some shipments, but not all; it depends on how expensive the merchandise is, but they can't or won't say what is the threshold for the requirement.
Most orders leave here coded signature-required and we don't reveal the threshold to avoid telling pirates information which would make their jobs easier. You can choose an alternate ship-to address if that's more convenient. And for some orders UPS may, on their own, designate your neighborhood or address as "safe" and take it upon themselves to waive the signature requirement. So, some orders go without the requirement, some go with a non-waivable signature requirement and for some, UPS has discretion.
WCBS-AM radio reported just last week on an enterprising gang which followed UPS trucks around on bicycle, stole packages left on porches and absconded with anything in the packages that caught their fancy. The only packages they had access to were those left without a signature.
Teens Arrested for Stealing UPS Packages on Long Island
Henry Posner
[email protected]
B&H Photo-Video
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