Upload & Sell: Off
In 2007 I bought an HP Z3100 APS printer, the one with a built-in spectrometer. The package came with an HP-branded Eye One Display 2 monitor calibrator, and HP software that integrated the printer and monitor calibration devices into the one software package.
The Eye One device stopped working properly a year and a half after getting it, apparently some optical gels inside the unit fade prematurely over time. But I made do.
Recently I bought a Dell U2713H led RGB display. I had called X-Rite to see about replacing the Eye One Display 2, based on the monitor I intended to buy and the printer I had, they recommended the Eye One Display Pro.
I was excited when I got the monitor. And even more so when the Eye One Display Pro arrived yesterday.
Unfortunately, in my excitement, I hadn't contacted HP or asked X-rite what steps I should take to install the new calibrator. I should have disconnected the old puck before installing the new software, I just didn't think of that before I began. I have it connected because the HP Z3100 software for calibrating and profiling the printer requires the old Eye One Display 2 to be physically attached to run the HP software. But I suspect it should have been disconnected before running the new x-rite installation software.
The end result was a mess. The new X-rite software got halfway through the installation and wouldn't complete. I called X-rite and a phone support person emailed me the latest version of the installation software 1.5.0 instead of the 1.1.1 that came with the Eye One Display Pro.
I didn't have much choice except to abort the installation of the older setup program using Windows task manager and to reboot. I tried uninstalling the X-rite software, and it kind of did, kind of didn't. When I called X-rite back, tech support was closed now until Monday.
Windows System restore said it could not return my system to the state it was in before I embarked on this upgrade. And
The online X-rite support site is virtually useless.
I've got the new unit working, but only with respect to calibrating in sRGB mode on the monitor.
But the software is only half working, the X-rite Display Manager Control applet doesn't appear in the Windows Control Panel anywhere, and the new I1 Display software running in the taskbar, doesn't recognize that I have a HP Z3100 APS - although the printer is listed.
It's just a big ugly mess.
So this is just a warning post. I should have contacted both organizations and had them send me detailed step by step instructions so everything would work right.
As it is, I suspect I now have to format my hard drive and reinstall Windoze. I'll wait until Monday and see what X-rite and HP have to say about it all.