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24-105 help
  
 
Tapeman
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p.1 #1 · p.1 #1 · 24-105 help


I'm 4000 miles from home and my 5d2 is giving me an error message "clean contacts ..."only using the24-105.
They look OK. I've been using this lense &body for years
Anyone had this problem? Any suggestions ?
I am in Wales.
Tapeman



Oct 29, 2013 at 09:11 PM
StillFingerz
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p.1 #2 · p.1 #2 · 24-105 help


Find a photography store/shop in or near Wales was my 1st thought so I Googled and found the following, hope it helps...Cheers, Jerry

Wales
Canon has an extensive professional dealer network to support professional users. These dealers have Canon professional equipment both for sale or hire and dealers can be found in most areas across the country. They are specialised in Photo or Video equipment, or both (as indicated with the 2 icons below). Canon professional dealers have experienced staff to support professional users.

R W Walters
6 Morlais Building
Merthyr Tydfil
Mid Glamorgan
CF47 8UL
South Wales
Tel: 01685 723419
Fax: 01685 373 921
Email: sales@waltersphotovideo.co.uk
Website: www.waltersphotovideo.co.uk
Canon Professional Imaging Specialist: Stuart Barry

Edited on Oct 29, 2013 at 09:32 PM · View previous versions



Oct 29, 2013 at 09:30 PM
Shutterbug2006
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p.1 #3 · p.1 #3 · 24-105 help


Use a pink eraser to clean the contacts of the lens and camera. Brush any debris away and give it another try.


Oct 29, 2013 at 09:30 PM
John_T
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p.1 #4 · p.1 #4 · 24-105 help


You might also remove the lens, turn the camera off, remove the battery(ies), let it sit a bit, then replace the battery(ies), then mount the lens and turn the camera on. Might clear the fault if it was an electronic glitz, if not maybe there really is a dirty contact.


Oct 29, 2013 at 10:47 PM
robbymack
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p.1 #5 · p.1 #5 · 24-105 help


Shirt meet lens contacts...the eraser method above works well too.


Oct 29, 2013 at 10:51 PM
canon pants
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p.1 #6 · p.1 #6 · 24-105 help


I had that once, turned out the aperture was sticking.


Oct 30, 2013 at 01:37 AM
WakeTurbulence
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p.1 #7 · p.1 #7 · 24-105 help


Depending on the age and use of the lens it may be a cable that is frayed when you zoom. If you are getting the Er 01 code that is what I got and now my lens is completely worthless unless I keep it at 24mm. I am preparing to send it in to Canon when I get around to it and I've read the repair is $200-$300. I've also read this is a known design flaw and Canon is not owning up to it. Hope your lens fairs better than mine or the many others I have read about.
-Matt



Oct 30, 2013 at 02:36 AM
photo1a
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p.1 #8 · p.1 #8 · 24-105 help


I had this problem several months ago. I tried everything -- removing battery, taking of lens and remounting,... I finally sent it to canon repair: $240.


Oct 30, 2013 at 03:18 AM
Rytr
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p.1 #9 · p.1 #9 · 24-105 help


photo1a wrote:
I had this problem several months ago. I tried everything -- removing battery, taking of lens and remounting,... I finally sent it to canon repair: $240.


Interesting, I had the PS go out on my 5Dc...repair bill $240, That was a month ago and they still have my camera. Found out that they had to order the PS from Japan.



Oct 31, 2013 at 01:21 AM
 

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Tapeman
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p.1 #10 · p.1 #10 · 24-105 help


I've cleaned the contacts with a pencil eraser and it has been better. I have gotten the error message again when the lens was at around 35mm.
Hopefully I'll be able to use it during the rest of my trip. Off to Athens tomorrow. Fortunately I have my 16-35 with me as we'll.



Oct 31, 2013 at 09:41 AM
Tapeman
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p.1 #11 · p.1 #11 · 24-105 help


Update. I'm in Athens, and taken a few shots with the 24-105. Started getting the error message again. (On both my 5D2 and 1D4)
Too bad because this would be my most used lens. I'll probably mount the 16-35 on my crop body and my 70-200 on the full frame.
I guess the 24-105 gets sent in to Canon when I get home in two weeks.
Thanks for your input.



Nov 02, 2013 at 12:52 PM
schlotz
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p.1 #12 · p.1 #12 · 24-105 help


Always good to come prepared with backup solutions. Classic case here, glad to hear you prepared. Enjoy the rest of your trip and happy shooting!

Matt



Nov 02, 2013 at 01:42 PM
Beau Arnold
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p.1 #13 · p.1 #13 · 24-105 help


Please update what service finds when you get back home thanks


Nov 05, 2013 at 12:54 AM
Geoff D F
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p.1 #14 · p.1 #14 · 24-105 help


Could well be the aperture sticking due to wear on the ribbon cable. It happened to mine, and was only good at 24 mm and would lock the 60D up at other focal lengths.


Nov 05, 2013 at 05:59 AM
mmbma
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p.1 #15 · p.1 #15 · 24-105 help


these lenses are not well made. if you point it down the zoom part will slide out on its own


Nov 05, 2013 at 07:13 PM
mmbma
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p.1 #16 · p.1 #16 · 24-105 help


really embarrasing for a L glass


Nov 05, 2013 at 07:13 PM
Rytr
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p.1 #17 · p.1 #17 · 24-105 help


Lense creep is irratating for a walk-around lense as good as this one for FF. My only option is my 17-40 on a crop body.


Nov 06, 2013 at 01:09 PM
Tapeman
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p.1 #18 · p.1 #18 · 24-105 help


I just got home this evening. I have a new appreciation for the focal length of this lens.
Off to Canon in the next day or two.



Nov 12, 2013 at 03:55 AM





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