Ian Ivey Offline Upload & Sell: Off
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Chris, you've got a considerable response here, and most of it was collegial. I see that you just edited your OP to hide the contents. Unless you've got a lawsuit pending, I think it would be more appropriate for you to respond to the questions and thoughts in this thread candidly.
The best question, asked by more than one person, is: what part, if any, of the review was false?
If it is a fair and accurate review, there's not a lot for you to do. Despite the sanctimony from one or two in this thread, your decision to collect the balance was legal and warranted given your description of the contract and circumstances.
Had you booked the date, a partial refund would certainly have gone a long way toward smoothing ruffled feathers. The client is obviously unhappy about your decision not to refund any money, and your alleged unwillingness to allow them to apply the fee partially to other services. That's your decision to make, and these seem to be the consequences (again, assuming the review was not false).
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