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No deposit received, how to handle
  
 
jzucker
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p.1 #1 · No deposit received, how to handle


For our sessions we require a deposit to reserve the session. Our deposit is the full session fee + half the cost of our minimum package. Sent invoice out 11 days ago via email, then a gentle reminder yesterday. Still nothing. Session is saturday. How do you guys handle this?

We used to allow folks to pay deposit on the day of the session but we're tightening things up and have been trying to get the payments in advance.

thoughts?



Oct 01, 2013 at 12:49 PM
JohnBrose
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p.1 #2 · No deposit received, how to handle


Give them a call and let them know that if they don't pay, you wont be showing up, easy.


Oct 01, 2013 at 12:55 PM
sivrajbm
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p.1 #3 · No deposit received, how to handle


JohnBrose wrote:
Give them a call and let them know that if they don't pay, you wont be showing up, easy.


+1, if they don't pick up the phone leave a message. Book someone else on Sat., or do something fun for you and the family.





Oct 01, 2013 at 01:18 PM
jzucker
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p.1 #4 · No deposit received, how to handle


Right but what kind of buffer do you give them? One week prior to the session? Part of the problem is that they booked only 2.5 weeks in advance. I finally got hold of them today and got a message that they need to reschedule. Next time, I won't even put them on the schedule until I receive the deposit.


Oct 01, 2013 at 01:58 PM
sivrajbm
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p.1 #5 · No deposit received, how to handle


Don't put them on the schedule now. This one is more than likely a done deal...


Oct 01, 2013 at 02:53 PM





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