RustyBug Offline Upload & Sell: On
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So, I just called Adobe and asked to upgrade to v14.0. As you could imagine, they talked CC. I explained that I didn't want CC, but wanted v14.0. After getting nowhere with the rep, I asked for the supervisor.
The supervisor stated that they don't use version numbers anymore and only refer to it as the latest version in CC. I informed her of the V14.0 as noted by Bif and she still would not refer to it as v14.0 ... as a different version, just CC as latest version. Semantics for certain, but she refused to acknowledge CC as v14.0.
I expressed my interest in v14.0, but no interest in the CC subscription. She said that the only way to get any future versions would be from CC only.
I told her of the "must upgrade" to CS6 that Adobe published to be eligible for future upgrades. She defended that by saying by purchasing CS6 I'm now qualified for the CC. I then told her that CS3, CS4, CS5 are also eligible for upgrade to CC. Her reply was that she has no control over promotions. She then changed her verbiage to we "ENCOURAGE" people to upgrade to CS6 to have the latest tools available.
I reminded her that Adobe had published "must upgrade" to be eligible, and she is now saying it is only an encouragement and others (CS3-CS5) are also eligible for the same upgrade. I told her point blank, that I felt as though Adobe had "tricked me" into upgrading to CS6 in order to be eligible for future upgrades (which are only available in the form of CC now and that was not revealed during the time that the "must upgrade" was being promulgated). She then made an analogy about going to the grocery store to buy fresh fruit.
I told her that I felt that Adobe had tricked me into giving them hundreds of dollars that I hadn't needed to give them (for the purpose of retaining upgrade eligibility) ... except for their indication that I "must upgrade" to CS6. She apologized for me feeling that way and offered me the CC to purchase today.
From that I passed on purchasing CC subscription, but asked how I could evaluate v14.0 vs. 13.0 (which took us back to the semantics of no such thing as v14.0) ... fine, how do I evaluate the CC vs. CS6? She told me that I could try it out for free for 30 days. I pressed her as to if that was "charge & refund" or actually free. She acknowledged that it was in fact "charge & refund". I went on to ask if there was any way to evaluate it without purchasing first, like we've been able to do in the past. She then said that if you go to the site, you can download the "try" vs. "buy" and that it will be a "no charge" download that is valid for 30 days.
Make of it what you will ... just sharing info.
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