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Archive 2013 · CPS Program Changes -- reduced repair discounts, reduced ...
  
 
sgopalan78
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p.1 #1 · p.1 #1 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I did a quick search on the forum and didn't find this -- if I missed this discussion - I apologize.
On the CPS site today -- notice of changes to program: http://www.cps.usa.canon.com/misc/cps_program_notice.html


  1. We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items, and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.
  2. We are shortening the period for each evaluation loan from two weeks to one week and increasing the total amount of equipment available for evaluation loans to eligible members.
  3. In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera and future successor model cameras as qualifying equipment for any CPS level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.
  4. In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.
  5. In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.
  6. The annual fee for Platinum membership will be reduced from $500 to $300. The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.
  7. For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.




Sep 10, 2013 at 02:45 PM
msalvetti
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p.1 #2 · p.1 #2 · CPS Program Changes -- reduced repair discounts, reduced loan periods


Thanks for the heads-up! The other important piece is the changes are effective as of September 30, 2013. So if you've got any repairs you need to send in, you've still got a couple of weeks.

Mark



Sep 10, 2013 at 03:03 PM
docnlaw24
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p.1 #3 · p.1 #3 · CPS Program Changes -- reduced repair discounts, reduced loan periods


One week loan period is a major disappointment.


Sep 10, 2013 at 03:29 PM
Deborah Kolt
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p.1 #4 · p.1 #4 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I asked today about the unused portion of my membership from this year - mine expires at the beginning of March - since the cost and repair discounts are going down for Platinum members but my membership under the old terms still has six months to run. The indication was that they are going to extend my membership six months to compensate. Haven't seen this in writing yet, however, just a verbal indication.


Sep 10, 2013 at 03:29 PM
Bacalhau
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p.1 #5 · p.1 #5 · CPS Program Changes -- reduced repair discounts, reduced loan periods


- give some; take some (a lot);
The repair discount drop for platinum level is steep - that alone is/was a major benefit (reduced to half - ouch)
Some lenses can't be found at some rental shops, but with insurance charges, and now that it's just one week, I will better off renting locally - unless the lens is not available locally.
DSLR bodies it's a different story - still cheaper with CPS

I wonder if they are stopping giving freebies alltogether....


Edited on Sep 10, 2013 at 03:37 PM · View previous versions



Sep 10, 2013 at 03:36 PM
mitesh
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p.1 #6 · p.1 #6 · CPS Program Changes -- reduced repair discounts, reduced loan periods


docnlaw24 wrote:
One week loan period is a major disappointment.


Yes, and especially so if the shipping time is included in the one week period as it is currently in the two week period.



Sep 10, 2013 at 03:37 PM
Deborah Kolt
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p.1 #7 · p.1 #7 · CPS Program Changes -- reduced repair discounts, reduced loan periods


The impetus for this seems to be separate out corporate clients sending in a large volume of equipment. There will now be an Enterprise level for them. I'm not thrilled by the lower Platinum discount, but the crucial issues for me are turnaround time, shipping costs both ways, and repair loaners, which are to remain the same. Given the volume of repairs I normally do in a year, the lower annual fee will probably balance it out.


Sep 10, 2013 at 03:39 PM
Deborah Kolt
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p.1 #8 · p.1 #8 · CPS Program Changes -- reduced repair discounts, reduced loan periods


Deleted duplicate post. Bad day for technology here!

Edited on Sep 10, 2013 at 03:59 PM · View previous versions



Sep 10, 2013 at 03:39 PM
steve126a
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p.1 #9 · p.1 #9 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I'm a little disappointed in these changes. I'm a CPS Gold member who was considering a Platinum upgrade. I'm not sure that is as appealing anymore.

I've loaned a few camera bodies and it seems like I only have a week with them now due to the shipping time back a forth. If I request an item on a Monday, I might receive it on Wednesday/Thurs. Then I have to ship it back on Thurs the following week so that it arrives back on time, effectively only 7-8 days of true evaluation.

My last evaluation was for a 7d to test as a backup sports camera. I planned to take it to a couple minor league games in town to put it through its paces. By the time it arrived, my team was on an away trip and I only had an opportunity to attend one home game with the camera before I had to send it back.



Sep 10, 2013 at 03:58 PM
sgopalan78
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p.1 #10 · p.1 #10 · CPS Program Changes -- reduced repair discounts, reduced loan periods


One week loan period will make loans meaningless with two day shipping to receive even if the return is overnighted -- assuming shipping periods are included. At best this will be a weekend loan (wed to wed loan with item in hand on friday and shipping back out on mon/tue).

At the Gold level this seems to be pretty much all bad news - with the exception of the number of items available for the clean and check (or what it's called now).

Edited on Sep 10, 2013 at 04:02 PM · View previous versions



Sep 10, 2013 at 03:59 PM
 

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steve126a
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p.1 #11 · p.1 #11 · CPS Program Changes -- reduced repair discounts, reduced loan periods


A few questions about the CPS memberships. In regards to return shipping of evaluation loans, with my Gold level, I pay for return shipping. With Platinum, is return shipping covered? Also, do you guys insure the return packages for what Canon lists as the prices on the packing slips (which is ridiculous BTW)? Do you insure them at all?


Sep 10, 2013 at 04:00 PM
Deborah Kolt
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p.1 #12 · p.1 #12 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I've only done one evaluation through CPS, and was annoyed by the fact that they included shipping time and I had to pay to ship it back. Add to that the fact that it takes them quite a while to have new products available, and I prefer to rely most of the time on Lens Pro to Go, where they don't include shipping time in my rental period and they include shipping both ways in the fee.



Sep 10, 2013 at 04:04 PM
Deborah Kolt
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p.1 #13 · p.1 #13 · CPS Program Changes -- reduced repair discounts, reduced loan periods


steve126a wrote:
A few questions about the CPS memberships. In regards to return shipping of evaluation loans, with my Gold level, I pay for return shipping. With Platinum, is return shipping covered? Also, do you guys insure the return packages for what Canon lists as the prices on the packing slips (which is ridiculous BTW)? Do you insure them at all?


I'm a Platinum member and I had to pay the return shipping on an evaluation. On service, they do pay both ways. I did not insure the return, but did consider it.



Sep 10, 2013 at 04:10 PM
steve126a
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p.1 #14 · p.1 #14 · CPS Program Changes -- reduced repair discounts, reduced loan periods


Good information to know. Thanks Deborah.

Also, they mentioned that they will no longer be including their "prosumer" line as qualifying equipment. I wonder if they will still include them for evaluations. I was actually hoping to test out a 70d to be able to compare it to the 7d, in my choice for a backup.



Sep 10, 2013 at 04:16 PM
Micky Bill
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p.1 #15 · p.1 #15 · CPS Program Changes -- reduced repair discounts, reduced loan periods


Maybe they shortened the time to reduce the "evaluations" that are in reality low cost rentals for many people.
And that "free stuff" is being paid for somewhere. Before they opened CPS to everyone, I think the free stuff was a strap and the lens work book...they seem to have a neverending supply of those books.

Time to streamline their operations...



Sep 10, 2013 at 04:37 PM
dgdg
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p.1 #16 · p.1 #16 · CPS Program Changes -- reduced repair discounts, reduced loan periods


So as far as gold repair discounts, the cost has tripled to $300.


Sep 10, 2013 at 04:42 PM
BluesWest
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p.1 #17 · p.1 #17 · CPS Program Changes -- reduced repair discounts, reduced loan periods


One week loan period will make loans meaningless with two day shipping to receive even if the return is overnighted -- assuming shipping periods are included. At best this will be a weekend loan (wed to wed loan with item in hand on friday and shipping back out on mon/tue).

Yes - when you consider the shipping costs, the evaluation program is now useless. Might as well rent.

And the reduced service discount for Gold members is significant.

All in all, Canon has just made CPS membership much less valuable than it was previously.

I just joined CPS a few weeks ago, and my decision to pay $100 was based on the membership benefits at the time of joining. I'm going to contact CPS and demand a refund.

John



Sep 10, 2013 at 04:50 PM
Micky Bill
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p.1 #18 · p.1 #18 · CPS Program Changes -- reduced repair discounts, reduced loan periods


BluesWest wrote:
Yes - when you consider the shipping costs, the evaluation program is now useless. Might as well rent.

And the reduced service discount for Gold members is significant.

All in all, Canon has just made CPS membership much less valuable than it was previously.

I just joined CPS a few weeks ago, and my decision to pay $100 was based on the membership benefits at the time of joining. I'm going to contact CPS and demand a refund.

John


Are they honoring your subscription or changing it after you've already joined?



Sep 10, 2013 at 05:18 PM
PV Hiker
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p.1 #19 · p.1 #19 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I recieved the email a little while ago..................

Thank you for your continued Canon Professional Services membership, Canon loyalty and for trusting Canon products for use in your business.

The staff of CPS strives to provide imaging professionals like you with comprehensive service and support benefits. And we are always looking for opportunities to make the CPS program even better. After careful study and consideration, and with your valuable feedback, we are planning to roll out a number of enhancements and updates to the CPS program. The purpose of this email is to give you a summary of these enhancements and updates, which we anticipate will be effective for all members in two phases: the 4th quarter of 2013 and early 2014 with the introduction of a new CPS Cinema level. Details will be available on the CPS website as these enhancements and updates become available.

The program updates and enhancements are as follows:

We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items, and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.

Based on your feedback, we are shortening the period for each evaluation loan from two weeks to one week. This will also have the effect of increasing the total amount of equipment available for evaluation loans to eligible members.

In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera, and future successor model cameras, as qualifying equipment for any level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.

In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.

In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.

The annual fee for Platinum membership will be reduced from $500 to $300. The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.

For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.

We have also increased our support of the professional imaging market in less direct, but significant, ways. For example, you may have noticed that, during 2013, CPS increased the number of major sporting events, training workshops, and trade shows where on-site support is provided to eligible CPS members. These events are an important way for us to support and communicate with our members.

We recently opened two new service facilities, one in Hollywood, CA and another in Ridgefield Park, NJ just outside of New York City. These two new facilities are available to CPS Gold and Platinum level members (as well as our broadcast/cinema professionals). An advance reservation is required for all service and support requests handled by the Hollywood and Ridgefield Park facilities. CPS Gold and Platinum members requesting support should call the CPS hotline at 1 (888) CPS-4540 to make a reservation. And we are currently planning to open a third service facility that will support the Chicago market later this year. All with the goal of bringing Canon's award-winning repair and maintenance services closer to our CPS members.

Although the CPS program is changing in some significant ways, some aspects of CPS member support are not going to change: our unwavering commitment to speed and quality, as well as acting on your repair and maintenance requests with repair turnaround times of two business days for Platinum members and three business days for Gold members, as more fully described in the program terms and conditions. Temporary loaners while products are in for repair will continue to be available per the terms and conditions of the various membership levels. And dedicated, priority support will still be available for CPS members via phone or email, 24 hours a day, 7 days a week.

( Image below goes here)

These enhancements will be rolled out via e-mail communications to our members, detailing the specific changes by membership level, effective date and describing new programs like Enterprise CPS and CPS Cinema. Ensuring your smooth transition to these new benefits is very important, so we want to hear from you if you have any questions.

We are honored to have the opportunity to help you achieve success in your imaging pursuits and to support your passion for image-making. Thank you again for trusting Canon with supporting your business.

Kind Regards,

The Canon Professional Services Team, Canon U.S.A., Inc.
cps.usa.canon.com
cpsmember@cits.canon.com
Dear (CPS Member),








Sep 10, 2013 at 05:48 PM
sirimiri
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p.1 #20 · p.1 #20 · CPS Program Changes -- reduced repair discounts, reduced loan periods


I wonder if their cost schedule for typical repairs remains the same, or might it also change?


Sep 10, 2013 at 05:56 PM
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