Upload & Sell: On
RCicala, which is worse on your rentals, the customer or two trips with the "Dropped Twice Kicked Once" shipping company for each rental?
It's hard to really say. As far as overtly, obviously broken, it's the customer. We see about 1 in 50 rentals where the customer breaks something (most of the time they email and tell us, most of the rest of the time it's obvious).
About another 1 in 300 - 400 shipments something that was working before it got shipped isn't working when it gets there (I'm pretty comfortable this is correct because the frequency is about even both ways.)vThe shipping stuff is usually internal damage - parts jarred loose, an electrical part maybe fried from being on a hot summertime truck.
Early on, the worst thing was the combination: I can't tell you the number of times we'd get an email saying "I was able to get all the gear you sent in 4 boxes packed into just 2 to send it back to you". . . . .
So we designed packaging to be pretty self explanatory. The lens comes in a thick padded case, for example, because people will put it back in the nice padded case. The case fits exactly into a premade styrofoam container that is exactly the same size as the shipping box, etc. That way we know it has the same padding coming back as it did going out.