Upload & Sell: Off
Isn't Roger a member on here? I totally agree with it too.
I don't think the wording is too bad, it is definitely informal. I would have probably phrased it differently if I wrote it, but I don't mind informal stuff like this on sites like that. I may not have used the work 'jerk' but from his point of view, someone who depletes his stock to cherry pick will not only cost him the lost transaction fee, but also the loss of his time for packing/shipping, loss of other potential sales of the depleted stock during the time that it is gone, etc....IMO that would qualify as a 'jerk'...and honestly a 3% restocking fee is nothing, if I were in his shoes, I'd be charging like a 20-25% restocking fee for those people due to the lost income, and lost time, and to discourage that behavior...but that's just me...
After all, he's a small business that deals with a very specialized customer-base, sometimes informal explanations of a formal statement like this add an air of humanity to things, it makes me think that someone took the time to actually think and write their policies and took extra time to explain them in non-legalese, rather than copy and pasting it from somewhere else. I do this in my business sometimes too.
I haven't purchased from them, yet...but I very much like their evaluations of their items with specific data, and pictures. I never liked how KEH and other places just use general EX, LN, or 8, 9+, etc, without much, if any, specific info. (though I've never had an issue with KEH and they are usually in better condition than expected with good service, but still...I don't like the 'unknown' factor when buying used gear)