Helen Oster Offline Upload & Sell: Off
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kinconorb wrote:
Maybe items that happened to be back-ordered actually get listed on the site as being "OUT OF STOCK" instead of misleading customers and having them wait 3 weeks without any contact!
Firstly, I want to say how sorry I am that you were inconvenienced by this; I agree with you 100% that it would be great if we could show immediate stock updates and apologize for any disappointment that this has caused
Unfortunately this happens when an item is unexpectedly popular and the orders we receive outpace our website's inventory update system.
When there is a greater demand for an item than anticipated, and we are already low on inventory and then receive several orders within just a few minutes via the various portals such as BizRate, Amazon and buy.com, plus via our own website, the 'phones and in store, it isn't immediately obvious to our stock-keeping system which customer is going to be disappointed. This is compounded because we do not ever make a charge until an item has actually shipped.
All that being said, in the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day (not 3 weeks). We will keep the order open unless told to cancel it.
As it appears from your posting that you didn't immediately receive an automated back-order email, I would be grateful if you could please email me directly with the cancelled order number, so I can check whether or not the email was actually sent: [email protected].
Once again my apologies for the frustration and disappointment caused, and I look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
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