Upload & Sell: On
| p.1 #4 · Fun with Amazon and the Rokinon 8mm Fisheye. |
I think its a bit of a double edged sword in that while its great they can issue replacements so fast, have such a nice return policy, credit back to your account and such, it does have the downside of more errors happening due to all that speed and volume.
On a given day, I can only image how many thousands of return items they must get, and the need to have someone check them in and make sure everything is correctly graded for the outlet, and tagged correctly etc.
Can't be too surprising that a returned item might of gotten sent as a new one, but also, given how we'd surely hear about that happening from anyone on the forums, and we don't, means they are doing a pretty good job overall.
Its kind of like if you asked who on this forum has ordered from Amazon before I think everyone here would raise a hand, and if you then asked who had a problem, not too many would still be holding their hand up.
Then, of that minority still holding their hand up, how many didn't get it resolved ? Probably no one.
I ordered a strap from Adorama and the wrong model arrived. Totally wrong product and I had to call them and their CS person said I had to email a photo showing the strap I got, and also a link to the webpage.
So then I had to take and email a photo them, after which the next day I get an offer back that how about I keep that one and they take $10 off ?
I email back that no, I just want what I ordered, and another day goes by, no response.
Finally called and got an return label set up to send the wrong product back.
They made it right in the end as well, but certainly was far more work that Amazon would of been.