Sgt93 Offline Upload & Sell: Off
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Helen Oster wrote:
Firstly, I want to say how sorry I am that you were inconvenienced by this; I agree with you 100% that it would be great if we could show immediate stock updates and apologize for any disappointment that this has caused
Unfortunately this happens when an item is unexpectedly popular and the orders we receive outpace our website's inventory update system.
When there is a greater demand for an item than anticipated, and we are already low on inventory and then receive several orders within just a few minutes via the various portals such as BizRate, Amazon and buy.com, plus via our own website, the 'phones and in store, it isn't immediately obvious to our stock-keeping system which customer is going to be disappointed. This is compounded because we do not ever make a charge until an item has actually shipped.
The best solution with hard-to-get / highly sought after items, is to call an order in to the sales team, rather than to check stock with CS and then order online.
All that being said, unless there are supply chain shortages about which the manufacturers have not kept us up-to-date, it is unusual for out-of-stock items not to appear back into our inventory within 10 days of a customer placing a back-order.
Helen Oster
Adorama Camera Customer Service Ambassador
[email protected]
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Hello Helen, thanks for the response, but you really didn't need to respond. I have bought from you all several times in the past and will again. I just need this camera before I head out on vacation in a few days so the first in stock business wins this time
As far as in-stock software, they are some great programs out there that are updated as soon as an item is purchased, scanned in upon arrival etc.
I purchased immediately online like the CS suggested after verifying they were in stock. If he had told me to call him immediately as he was reserving one, I would have.
Again, no worries and thanks for the response. I will be back again.
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