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Canon repairs have gone up in the last year, labor has nearly doubled as you've noted. On the other hand parts haven't gone up much at Canon, while at Nikon parts and labor have both increased a lot. It does sound like you got put in the wrong work category otherwise.
Andrew mentioned his surprise at how they estimate things by just looking at the outside of the lens. As someone who handles around 3,500 repairs a year I'm not the least bit surprised. I'm about 75% accurate at knowing what repair is needed by simply knowing what the problem and the lens is. Hand me a 24-70 f/2.8 II that's been dropped and has rough focus and I know the filter barrel is dented and will need to be replaced, takes 20 minutes or so. A 24-70 Mk I with the same story and symptoms has a broken helicoid collar and will take a couple of hours to disassemble, replace, and optically adjust the lens afterwards. I'm sure the techs at Canon are more accurate than I am.
I'm doing my lens repair data numbers for the last year and Canon is tied for first in quickest repair turnaround and lowest average cost per repair overall for the last year. Not perfect, by any means, but better than the competition.
Edited on Jun 16, 2013 at 08:15 PM · View previous versions