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Archive 2013 · Kudos to CPS: 5DMk2 AF assembly fixed for free
  
 
ravisrajan
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p.1 #1 · p.1 #1 · Kudos to CPS: 5DMk2 AF assembly fixed for free


Hello, I have sent my 5D MK2 for free check and clean service to Newport News center on Monday April 29 via Fedex ground, received confirmation from CPS 4/30 @10.30AM for receipt of 5dMK2 with 24-105 lens. Today I received 5dMk2 & lens serviced. Super turn around time. I have requested CPS to check the AF system as part of my check and clean service. Below is CPS statement, "Your product has been examined and it was found that the adjustment of the AF assembly was incorrect causing the focus to operate improperly. Electrical adjustment were carried out on the AF assembly. Product functions were confirmed. the firmware was also upgraded to most current version."

CPS did not charge for this service. Kudos to CPS.

Does any one else experienced this issue with AF assembly? :



May 03, 2013 at 07:39 PM
dfresh
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p.1 #2 · p.1 #2 · Kudos to CPS: 5DMk2 AF assembly fixed for free


Canon adjusted AF on two of my bodies free of charge- a 1Ds2 during a CPS Clean & Check and a 5D on the mirror recall. I've had a great experience with them so far (knock on wood).


May 03, 2013 at 08:14 PM
Tapeman
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p.1 #3 · p.1 #3 · Kudos to CPS: 5DMk2 AF assembly fixed for free


I have a 500 f/4 II and a 1D4 at CPS now. I hope they do as well by me.


May 03, 2013 at 08:38 PM





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