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Archive 2013 · Nikon Service data point
  
 
Rodolfo Paiz
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p.1 #1 · p.1 #1 · Nikon Service data point


Since there's always someone checking the performance of the Nikon Service Centers, I decided to add a data point.

Shipped two D800 bodies to Nikon Melville for a "left AF" calibration and check. Not sure that they actually had any left AF problems -- my images are pretty darn sharp and I'm happy -- but there's enough nervous people out there that I know it'll be easier to sell them if they've been checked out by Nikon. I'll verify any improvements with my FoCal software, too.

FedEx dropped off my box at Nikon Melville Service Center on 4/17. I received an estimate (for zero value) on 4/19. The two cameras left Nikon on 4/28 and appeared on my doorstep this morning via UPS Next-Day Air.

Very nice.



Apr 29, 2013 at 03:24 PM
ggeinec
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p.1 #2 · p.1 #2 · Nikon Service data point


Did they actually do anything to the cameras?


Apr 29, 2013 at 03:32 PM
Rodolfo Paiz
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p.1 #3 · p.1 #3 · Nikon Service data point


The repair invoice has the following items on it for each camera:

  1. ADJ AUTO FOCUS OPERATION
  2. CKD COMMUNICATION
  3. FIRMWARE UPGRADE
  4. CLN CCD
  5. GENERAL CHECK & CLEAN

Are you suggesting that Nikon Service would lie about their service work and simply ship back my cameras untouched?



Apr 29, 2013 at 03:50 PM
Rodolfo Paiz
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p.1 #4 · p.1 #4 · Nikon Service data point


I've received three PM's already asking, so I'll just respond publicly: no, I'm not an NPS member.


Apr 29, 2013 at 04:50 PM
molson
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p.1 #5 · p.1 #5 · Nikon Service data point


I just sent my D800 to Nikon Canada's service centre in Richmond, BC for the same problem (and my camera actually does have the left-AF problem) so fingers crossed, it comes back as quickly as yours did!


Apr 30, 2013 at 09:31 PM
 

Search in Used Dept. 



Defy
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p.1 #6 · p.1 #6 · Nikon Service data point


Cool from my dealing it depends on if they have the parts (or in your case they didn't need parts). IT seems like parts are the big factor. So newer stuff should be faster. My 400mm 2.8 AFSII has been sitting for a month waiting on parts .


May 01, 2013 at 12:13 AM
Andre Labonte
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p.1 #7 · p.1 #7 · Nikon Service data point


Very cool. Good to hear a positive story.


May 01, 2013 at 04:55 AM
birdied
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p.1 #8 · p.1 #8 · Nikon Service data point


After much angst, shipped my 500 f/4 off to Nikon Los Angeles. Shots not sharp/soft past 20 -30 feet. Bare lens hunts quite a bit for focus even on stationary subjects. Auto fine tune has not resolved the issues.

Also issue with it taking the 1.4 tc.

Can not get green focus dot confirmation with tc, nor can I get it to fine tune with tc

Spoke to Nikon service. They advised sounds like a lens issue. Send lens and tc , but do not send cameras (800 and 7000).

Hoping for a happy follow up post . Still a bit nervous about sending it in


Birdie






May 01, 2013 at 01:08 PM
birdied
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p.1 #9 · p.1 #9 · Nikon Service data point


After much angst , yesterday shipped my 500 f/4 off to Nikon Los Angeles. Shots not sharp/soft past 20 -30 feet. Bare lens hunts quite a bit for focus even on stationary subjects. Auto fine tune has not resolved the issues.

Also issue with it taking the 1.4 tc.

Can not get green focus dot confirmation with tc, nor can I get it to fine tune with tc

Spoke to Nikon service. They advised sounds like a lens issue. Send lens and tc , but do not send cameras (800 and 7000).

Hoping for a happy follow up post . Still a bit nervous about sending it in


Birdie






May 01, 2013 at 01:08 PM
molson
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p.1 #10 · p.1 #10 · Nikon Service data point


I spoke to Nikon (Canada) service today, after they've had my D800 for a week... they said they haven't looked at it yet, but since it's only the Left-AF issue, it should "only" take a couple of weeks to get it serviced and shipped back to me.


May 07, 2013 at 04:55 PM





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