Customs delay

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Customs delay

GC5
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p.1 #1 · Customs delay

Orderded some gear from a Hong Kong seller off ebay. Tracking info has shown it to be inbound into NY customs for a week. How long should one wait before deciding its a lost cause and begin asking for a refund? Its about a week after the estimated delivery window already.

(Seller has thousands of positive feedback, so is not a scam/front. My concern is really that the package has been lost or waylayed by customs for some unknowable reason).

Jan 24, 2013 at 08:41 PM

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p.1 #2 · Customs delay

How long should one wait before deciding its a lost cause and begin asking for a refund?

There isn't a general timetable for your question, or someone on FM who has a definitive answer. Keep in mind that ordering from Hong Kong takes more time than here in the states. You sort of suspended a timely delivery when you bought gear overseas. There isn't a penalty for asking for a refund even if you might receive your item in the process. Customs hangups are common, but at least you know it was shipped.

Jan 24, 2013 at 10:08 PM

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