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| p.2 #11 · joystick broke on a 5D Mark III |
update on the broken joystick on the 5d mkiii - after speaking with a couple different supervisors, over a couple days, at the repair center in New Jersey, they agreed to resubmit it for another inspection, presumably by a different tech. And this time around it'll be fully covered and fixed under warranty. I was planning on writing a letter in compaint - I think a letter speaks more than a call, but that would have been my last recourse, and otherwise I would have just gone around with a handicapped camera. I usually use a smaller top-load zoom bag, so I'm confident camera bag rub wasn't at play here. I do photograph the northern lights in Iceland, so with bulky gloves on presumably one has poorer feel and feedback while fingering the joystick button, but I still maintain the buttons on the mkiii seem a little poorer quality than the mkii buttons. It's dissappointing Canon is so reluctant and finicky about warranty repairs, but we're moving on in life, there's bigger things out there.