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Archive 2013 · Canon Repair
  
 
eric hagemann
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p.1 #1 · Canon Repair


Last time I needed to get a lens repaired I used a web form to get things started. Today when I google for Canon lens repair I get to a page that then asks me for a "model name" and when I type in anything it punts me to a 1800 number.

Am I missing something ?

the link I found is

https://www.usa.canon.com/cusa/consumer?pageKeyCode=onlineRepairLanding



Jan 14, 2013 at 12:08 AM
tanglefoot47
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p.1 #2 · Canon Repair


I went to this link and did a phoney repair request for the 7d I filled in the date and my zip did a repair request button and the form pops up for me


Jan 14, 2013 at 12:47 AM
Shutterbug2006
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p.1 #3 · Canon Repair


I punched in a 35mm f/1.4 pretending it was under warranty and I was given a list of three repair locations and addresses, phone numbers, and the ability to print a shipping label to whichever one I wanted to select.




Jan 14, 2013 at 12:48 AM
eric hagemann
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p.1 #4 · Canon Repair


thanks for trying this -- I am still having no joy. What are you using for the model numebr for ther 35/1.4. I am trying "24mm tse ii" for my 24mm tse ii lense and get no where




Jan 14, 2013 at 01:42 AM
EB-1
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p.1 #5 · Canon Repair


I just the send the product to a Canon service center with a cover letter and they will service it. I include a copy of the invoice If the product is under warranty.

EBH



Jan 14, 2013 at 01:44 AM
 

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BrianO
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p.1 #6 · Canon Repair


eric hagemann wrote:
...I am trying "24mm tse ii" for my 24mm tse ii lense and get no where


Try "TS-E 24mm f/3.5L II" using the capital letters, hyphen, etc. (Also, it's "lens," not "lense.") The computer will send you to the 800 number to talk to a real person if it doesn't recognize the text string you enter when compared to its own database.

HTH.



Jan 14, 2013 at 01:48 AM
eric hagemann
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p.1 #7 · Canon Repair


thanks -- wondering why that cannot be on some form of a pull down...........


Jan 14, 2013 at 02:01 AM
BrianO
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p.1 #8 · Canon Repair


eric hagemann wrote:
thanks -- wondering why that cannot be on some form of a pull down...........


That's an excellent idea; it reduces mistakes and time spent keyboarding. (Memo to Chuck Westfall: Drop-down lists!)



Jan 14, 2013 at 02:10 AM
eric hagemann
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p.1 #9 · Canon Repair


actually "its there". When you start typing something it understands the drop down list appears. That being said, you have to at least start typing something it understands -- in my case, "TS" starts the magic




Jan 14, 2013 at 02:21 AM





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