Garth Oldham
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Upload & Sell: On
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| p.1 #1 · Tech Non-Support seems rampant | |
I recently started a thread about Nikon's very lacking tech support. It is at http://www.fredmiranda.com/forum/topic/1176229. Hope that will work -- for background.
Anyway I am on a rant about all of this. It actually is pretty funny, looking back. It seems that Nikon is certainly not alone in providing terrible tech support.
Anyway I returned the camera I talked about in the previous post to the National Camera Exchange and replaced it with one from Adorama, this time an 800E. At the same time I updated my Corel Painter to Painter 12 and my laptop to a quad-core i7 Asus. I know, I know, but it's only money.
Then my new Painter 12 started crashing during auto-painting, so (yeah, I know) I e-mailed Corel technical support, after receiving an e-mail from them thanking me for purchasing the upgrade and making me aware that with it I would have 90-days of free technical support. So I filed a case. A guy emailed me back saying he had been assigned the case and asking me a couple of basic questions. I answered back, and in the following eight days I have received nothing more from Corel. Imagine my surprise. Probably should call myself lucky, though. In the interim I have emailed back asking if anybody was there. No reply.
I then thought that perhaps there was something going on with the new Asus that was causing the problem and a couple other glitches. One glitch was that a WiUSB driver was not working. So I called Asus. After another long, barely decipherable conversation with a person, obviously at a call center outside the US, that support guy finally told me to just uninstall the driver and "not worry about it." And, no, he had no idea about the Painter problem. That was obviously a software problem.
I also had the "opportunity" (tongue in cheek) to talk with HP support, to find out why my wireless connection to my HP laser printer had suddenly gone belly up. Again I was transferred several times to different HP tech support people, all obviously outside the USA. Each time they would apparently read from scripts aimed at leading me through a reinstall process. I would ask a question, and there would be no response, only quiet. Finally they would be back with the next step. Each time the wireless connection would not reinstall, and the support person would then say that actually they did not work with my model of printer and then would transfer me to another center. Then we would go through the same process again and again with the same result. Anyway I am now connected via USB cable with that printer and calling it good.
Oh yeah, one more. When my refund for the original camera did not go through for several days, I tried to track it thru my bank, Bank of America. I was transferred from customer (dis)service to a fraud department and then on to a billing disputes department. Nobody could find anything about the deposit into my account, either "pending" or otherwise, that National Camera Exchange said it made. What was most disconcerting was that each of the three people I talked with spoke, again, with a hard-to-understand foreign accent. I mean, my God, this was Bank of America. This effort on my part was made close to a week after the refund had supposedly been sent. The only answer I got was that the matter could be pursued if the refund did not show up within 15 days. 15 days!! The refund did get to me the next day.
I had not had the pleasure of speaking with any tech support people for a long time. Interesting to learn that not much has changed. ;o)
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