Upload & Sell: On
Manfrotto parts (A Vitec company!) in New Jersey has truly terrible, terrible customer service. It took me the better part of a year just to get a (nearly) complete bushing set for a fairly new Gitzo 1541T. Easy to laugh now about the number of wrong parts they shipped, the rapid turnover of staff the sheer volume of emails, phone calls, etc., but really aggravating at the time. I recommend you avoid ever dealing with that company.
By contrast Gitzo Parts in Britain was prompt with the last remaining bushing that Manfrotto could just never manage to send.