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| p.4 #5 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken. |
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.
I only read the first and last pages, but I'd call Nikon Service and/or NPS and ask to speak with a manager or the complaints department.
My understanding of NPS is that the level of support is supposed to be higher and service is prioritized. I've heard some pretty cool stories over the years about Canon's equivalent (e.g. in a similar situation, the guy was sent two loaner bodies that were nicer than the one in for service, etc.).
Like anything else, service and support is a product. There are ways to cut costs that don't impact your public face and reduce customer loyalty/satisfaction.