Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

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Nikon LOST My D4!!! Found It A Week Later. Then Sent It B...

James R
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p.4 #1 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

lukeb wrote:
davidnholtjr wrote:
Sorry to hear about your problems.

I have not sent anything into Nikon for a year or so, but when I did I had no problems. Got my item back fixed and working great and turn around time was pretty fast (less then 3 weeks)

+1 (but thinks do change) I had no problems with El Segundo

Except it moved to the Wilshire District.

Jan 13, 2013 at 03:17 AM

Lee Saxon
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p.4 #2 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

This summer I sent in a D2x for CLA and some new rubber bits and they lost it for a few weeks.

This is not an unusual event, pathetically enough.

Jan 13, 2013 at 05:38 AM

LivLif
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p.4 #3 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.

Jan 13, 2013 at 06:36 AM

311erin
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p.4 #4 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

LivLif wrote:
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.
If you are a Linkedin member, do a search, plenty of eager recipients.

Jan 13, 2013 at 03:34 PM

M635_Guy
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p.4 #5 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.

LivLif wrote:
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.

I only read the first and last pages, but I'd call Nikon Service and/or NPS and ask to speak with a manager or the complaints department.

My understanding of NPS is that the level of support is supposed to be higher and service is prioritized. I've heard some pretty cool stories over the years about Canon's equivalent (e.g. in a similar situation, the guy was sent two loaner bodies that were nicer than the one in for service, etc.).

Like anything else, service and support is a product. There are ways to cut costs that don't impact your public face and reduce customer loyalty/satisfaction.

Jan 14, 2013 at 06:12 PM

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