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Archive 2013 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It B...
  
 
James R
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p.4 #1 · p.4 #1 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


lukeb wrote:
+1 (but thinks do change) I had no problems with El Segundo


Except it moved to the Wilshire District.



Jan 13, 2013 at 03:17 AM
Lee Saxon
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p.4 #2 · p.4 #2 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


This summer I sent in a D2x for CLA and some new rubber bits and they lost it for a few weeks.

This is not an unusual event, pathetically enough.



Jan 13, 2013 at 05:38 AM
LivLif
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p.4 #3 · p.4 #3 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.


Jan 13, 2013 at 06:36 AM
311erin
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p.4 #4 · p.4 #4 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


LivLif wrote:
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.

If you are a Linkedin member, do a search, plenty of eager recipients.



Jan 13, 2013 at 03:34 PM
M635_Guy
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p.4 #5 · p.4 #5 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


LivLif wrote:
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.


I only read the first and last pages, but I'd call Nikon Service and/or NPS and ask to speak with a manager or the complaints department.

My understanding of NPS is that the level of support is supposed to be higher and service is prioritized. I've heard some pretty cool stories over the years about Canon's equivalent (e.g. in a similar situation, the guy was sent two loaner bodies that were nicer than the one in for service, etc.).

Like anything else, service and support is a product. There are ways to cut costs that don't impact your public face and reduce customer loyalty/satisfaction.



Jan 14, 2013 at 06:12 PM
Yamil R. Sued
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p.4 #6 · p.4 #6 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


LivLif wrote:
Thanks everyone! Still trying to figure out who and where to send my complaint. Nikon makes it VERY hard to contact them.



Have you tried contacting NPS??



Jun 13, 2013 at 08:56 PM
jasoncallen
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p.4 #7 · p.4 #7 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Now that Yamil has resurrected this thread, I'm curious... LivLif, did NPS ever resolve your issue? What happened?


Jun 13, 2013 at 09:32 PM
playerofwar
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p.4 #8 · p.4 #8 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Yamil R. Sued wrote:
Have you tried contacting NPS??


+1
Here in Belgium, even mail gets responded within an hour (send some mails a few times with some questions, not high priority and got all my questions replied within an hour).
If you call, you have no waiting time. Had one SB-900 fail on me (also my own fault ), called them, next morning it was in my mailbox all fixed up.
Sorry, but Nikon is very contactable if you are a pro.
They like their lower custumers to go to the local dealers, where they have all the time to help them out. But Nikon phonenumber and mail is still on their webpage...



Jun 13, 2013 at 09:32 PM
 

Search in Used Dept. 



runamuck
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p.4 #9 · p.4 #9 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Last summer I sent in a Tamron and a Tokina lens. Both were back in 2 weeks including transit. No mus, no fuss. Just repaired under warranty. If third party suppliers can do it, why not Nikon?

Now, if there is a third party alternative, Nikon loses. Sorry, mister nikon.



Jun 13, 2013 at 10:21 PM
eltano
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p.4 #10 · p.4 #10 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


What was the outcome please update us with the resolution, if it was one.

Regards

Eltano



Jun 14, 2013 at 10:10 PM
Yamil R. Sued
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p.4 #11 · p.4 #11 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


I guess I'm lucky then!!

I sent my D4 last Monday 6-10-13, it was signed for in Melville at 10:28AM on Tuesday 6-11-13, by 12:30PM that same day, only two Hours and Two Minutes later, I received my Acknowledgment and Estimate (Warranty).

They shipped the D4 back to me on Friday 6-14-13, It will be here tomorrow 6-17-13.
Sometimes these companies have busy times, like Super Bowl, US Open, World Series, NBA Finals, NCAA Finals, Olympics and Presidential Inaugurations. I know, I tried borrowing a 200-400 during the World Series, I was SOL, but I understood that all their long glass was at the World Series.


BTW, I have been an NPS Member since 1987 and I have a loaner for the D4, The loaner will go back to Nikon tomorrow right after I get my D4 back.

I hope your trouble got all straightened at the Shop.



Jun 16, 2013 at 07:23 PM
lukeb
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p.4 #12 · p.4 #12 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Gregg B. wrote:
I beg to differ. I used to be a Canon shooter and I hated their service here in Irvine CA.
I have Nikon for over 7 years now, and I didn't have any issues with Nikon in El Segundo.
I guess it all depends where you sent it in, and what technician will pick your camera up to work on it....


I have 2 experiences over 2 years with El Segundo and [latest] LA. No problems with either.



Jun 16, 2013 at 07:36 PM
lukeb
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p.4 #13 · p.4 #13 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


Yamil R. Sued wrote:
Have you tried contacting NPS??


Send it to the Top Guy

Representative Director Makoto Kimura, President
Nikon, Inc.
Shin-Yurakucho Bldg. 2-1
Yurakucho 1-chome
Chiyoda-ku, Tokyo
100-8331, Japan



Jun 16, 2013 at 07:44 PM
MikeW
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p.4 #14 · p.4 #14 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


lukeb wrote:
Send it to the Top Guy

Representative Director Makoto Kimura, President
Nikon, Inc.
Shin-Yurakucho Bldg. 2-1
Yurakucho 1-chome
Chiyoda-ku, Tokyo
100-8331, Japan


doubt he'd open his mail personally, probably too scared it is a letter bomb



Jun 16, 2013 at 07:52 PM
Yamil R. Sued
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p.4 #15 · p.4 #15 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


NPS in NY replies to it's Members, I have been a member since 87 and I get prompt and helpful replies.

Y



Jun 17, 2013 at 03:14 PM
SoundHound
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p.4 #16 · p.4 #16 · Nikon LOST My D4!!! Found It A Week Later. Then Sent It Back Broken.


I can't qualify for NPS although I Have a lot of Nikon gear. My experience with Canon was that any new Body or lens had to be tweaked (my MkIII was OK but I had to get the paperwork for resale-ditto the 1DsMkIII-really a hassle and now the 200mm F2.0 recall for latest bodies). Real breakdowns were infrequent.

Canon service did a good job-especially for warantee service. But I slowed down on Canon purchases since the calibration/tweaking (especially MAing all my lenses to a new body) really got tiresome about the time Nikon released their series of FF hi fps bodies.

I have a fair inventory of Nikon gear and never have needed service. I am lucky that Nikon Wilshire is local so damage in transitwpuld not be a problem as well as verifying visual impact damage upon checkin. My D3, two D3s and two D4 bodies have never needed service (retain two D4s and D800e). Since the body warantee is only for a short 1 year I would likely walk it into a Nikon authorized facility close by. My only uncertainy would be to claim Nikon serivice under the 5 year warrantee.



Jun 17, 2013 at 04:49 PM
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