Upload & Sell: Off
Platinum is NOT Priority both ways, despite what it says on the member signup. It's Priority overnight TO CPS, but they changed it to "standard overnight" for return back to the user, however they haven't changed the website or notified Platinum members of this change via email. I found out only because I was expecting my camera by 11AM and it didn't show so I called to find out why it was shipped standard (based on tracking info)
A few things that I like about the Platinum (I was gold):
-60% Off repairs (paid for the membership alone when I would have had to pay $800 with Gold to have my 70-200 fixed)
-2 day in-house service. If I ship it Monday, assuming they don't have to wait for parts, I'll have my toys back on Friday
-Free shipping to/from. I was going to overnight my 70-200, but even economy was going to cost me $70 to ship to NJ from Chicago. So I dropped the $$$ on the Platinum and well, never looked back. Just in overnight shipping it's paid for itself many times over and I only upgraded in November.
Some annoyances came with my membership as well. I sent my 1Dx in for a lookover because it seemed like it was collecting a hell of a lot of dust in the 2 weeks I had it. Sent it out Monday and called Thursday and they said it was still in QA and didn't ship. Went through the process of getting a loaner sent to me and it showed up the next day along with MY 1Dx (which they didn't know actually did ship, someone didn't change the status!) Anyway, when they did ship me a loaner 1Dx, they shipped it without batteries and that was one of the reasons I shipped mine to them with both batteries, I was having power issues and ended up being a bad battery. So it sat on the table in the box until Monday when I shipped it back. Then a few days later I get a call from CPS saying I damaged their camera. What? They said the body was cracked. I told them it didn't go anywhere and asked where it was cracked. They said, "If you look INSIDE the battery compartment there was a crack in the body." I asked if it was visible from the outside because I took a picture for fun of my 1Dx and theirs next to eachother and they said no. So how was I to know it was cracked? Do I regularly look inside a battery compartment And they said it had to be me because I was the first one to ever get loaned this body. Well, after speaking with a supervisor, came to be the part would had been $150, or $60 after my discount. They said they would repair it at no cost to me. I'm still astonished they would think that I would look inside a battery compartment to check for damage. Why don't you talk to the FedEx people that LOVE playing football with out packages!
Other than that, the loaners are nice if they can't fix it in house in 2 days they will ship you a loaner. The evaluation equipment is nice, but only being able to use something 2x before being expected to purchase it has it's downfalls. But overall with everything they include for the price (especially with the Platinum) it's well worth the price if you are a total klutz like me. I can go for a year without a problem then in 2 days destroy 3 things at once...
Edited on Jan 01, 2013 at 08:21 PM · View previous versions