OT: Adorama person who is on FM?

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apsphoto
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p.1 #1 · OT: Adorama person who is on FM?

Hi,

I am having an issue with Adorama and I could not remember who the lady from Adorama was who was on the FM forum, I wanted to PM her about the issues I am having.

Thanks,
Alan

Dec 27, 2012 at 04:51 PM

Roland W
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p.1 #2 · OT: Adorama person who is on FM?

Helen Oster is her name. A previous thread where she was trying to help had her put in the following way to contact her:

"Email me w/ your order number and I'll see if I can find out anything for you: Helen@adorama.com"

She has always seemed to be very helpful.

Dec 27, 2012 at 04:57 PM

svassh
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p.1 #3 · OT: Adorama person who is on FM?

Give her time, she may be off for the Holidays.

Dec 27, 2012 at 05:03 PM

apsphoto
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p.1 #4 · OT: Adorama person who is on FM?

Thanks I am trying to resolve it before I contact her, thanks for the info. Much appreciated.

Alan

Dec 27, 2012 at 05:17 PM

Helen Oster
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p.1 #5 · OT: Adorama person who is on FM?

I'm here! Helen@adorama.com

Dec 27, 2012 at 09:38 PM

Wobble
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p.1 #6 · OT: Adorama person who is on FM?

I have never dealt with Adorama, but I would not hesitate to do so in the future. Especially with Helen Oster taking a genuine interest in issues and also contributing here. From previous responses, she appears to be a take no prisoners type. It is appreciated!!!

Dec 27, 2012 at 10:43 PM

Danpbphoto
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p.1 #7 · OT: Adorama person who is on FM?

I have dealt with Adorama for over 10 years. The issues I have had have always been resolved professionally and required little or no followup.
Those issues that involved followup, with Helen's intervention, were resolved quickly!
She is an asset here on Fred Miranda.

For those NAPP members here on FM, we have a dedicated Adorama rep also in Jeff Snyder. I recommend doing all your ordering through him. He sends all orders out UPS and is reachable by toll free # and email. Check NAPP website for his contact info.
He has never let me down in many years ordering through him.
Dan

Dec 28, 2012 at 04:39 PM

Helen Oster
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p.1 #8 · OT: Adorama person who is on FM?

Wobble wrote:
I have never dealt with Adorama, but I would not hesitate to do so in the future. Especially with Helen Oster taking a genuine interest in issues and also contributing here. From previous responses, she appears to be a take no prisoners type. It is appreciated!!!

I THINK I appreciate the f/back!

There's an old saying in the UK (where I'm from) 'Hanging's too good for 'em...." I like that....

Danpbphoto wrote:
I have dealt with Adorama for over 10 years. The issues I have had have always been resolved professionally and required little or no followup.
Those issues that involved followup, with Helen's intervention, were resolved quickly!
She is an asset here on Fred Miranda.

For those NAPP members here on FM, we have a dedicated Adorama rep also in Jeff Snyder. I recommend doing all your ordering through him. He sends all orders out UPS and is reachable by toll free # and email. Check NAPP website for his contact info.
He has never let me down in many years ordering through him.
Dan

Thanks! I've copied your comments over to Jeff and I know he'll be delighted.

Helen@adorama.com

Dec 31, 2012 at 05:06 PM

Wahoowa
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p.1 #9 · OT: Adorama person who is on FM?

+1 regarding Helen, she's great.

And, no, I didn't get paid by her or Adorama for this post.

Jan 16, 2013 at 04:26 AM

nolaguy
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p.1 #10 · OT: Adorama person who is on FM?

+1

I primarily do business with B&H these days but am a big Helen fan (Henry rocks too). She is always on her game.

Jan 16, 2013 at 08:16 AM

equestrianguy
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p.1 #11 · OT: Adorama person who is on FM?

+2.

I can't do business with adorama as they started off shoring all their customer service. Really pisses me off when we call in and speak to somebody in the phillipines who really doesn't give a damn.

Jan 17, 2013 at 01:20 AM

anthonysemone
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p.1 #12 · OT: Adorama person who is on FM?

wow, that's news to me. when did you have that happen?

Jan 17, 2013 at 02:01 AM

DanBrown
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p.1 #13 · OT: Adorama person who is on FM?

equestrianguy wrote:
they started off shoring all their customer service.

Yes, I think it's the Jersey shore. I can't understand those people either.

Jan 17, 2013 at 03:41 AM

Helen Oster
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p.1 #14 · OT: Adorama person who is on FM?

Wahoowa wrote:
+1 regarding Helen, she's great.

Thank you!

nolaguy wrote:
+1

I primarily do business with B&H these days but am a big Helen fan (Henry rocks too). She is always on her game.

Thank you - but I have better legs!

Jan 17, 2013 at 04:22 PM

Helen Oster
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p.1 #15 · OT: Adorama person who is on FM?

equestrianguy wrote:
+2.

I can't do business with adorama as they started off shoring all their customer service. Really pisses me off when we call in and speak to somebody in the phillipines who really doesn't give a damn.

Sorry to read that this has been your experience; I'd be grateful if you could email me directly: Helen@adorama.com with a bit more information so we can address the issue.

Jan 17, 2013 at 04:26 PM

Ronny Mills
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p.1 #16 · OT: Adorama person who is on FM?

Helen Oster wrote:
Wahoowa wrote:
+1 regarding Helen, she's great.

Thank you!

nolaguy wrote:
+1

I primarily do business with B&H these days but am a big Helen fan (Henry rocks too). She is always on her game.

Thank you - but I have better legs!

Sounds like a "Leg-Off" with Helen and Henry!!

Jan 17, 2013 at 07:41 PM

PetKal
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p.1 #17 · OT: Adorama person who is on FM?

Helen Oster comes accross as a true troubleshooter, and not as an apologist for Adorama. Hers is a good show all around, kudos to her, as well as Adorama for having her.

Jan 20, 2013 at 02:44 AM

DanBrown
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p.1 #18 · OT: Adorama person who is on FM?

PetKal wrote:
Hers is a good show all around, kudos to her, as well as Adorama for having her.

Can you imagine how nice it would be if other companies would follow Adorama's example and have someone as concerned and competent as Helen?

Jan 20, 2013 at 02:49 AM

PetKal
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p.1 #19 · OT: Adorama person who is on FM?

Nice indeed.

Jan 20, 2013 at 02:53 AM

Sarsfield
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p.1 #20 · OT: Adorama person who is on FM?

Please, not another Adorama or B&H love-fest! I can't take anymore.

Jan 20, 2013 at 05:59 AM

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