Upload & Sell: Off
| p.1 #9 · B and H shipping slower than prior orders? |
I think they may have changed their shipping methods/policies... I live on Long Island, and typically I would order something by lunchtime on one day, and get it the very next, without ever requesting anything but the standard free shipping.
In October, I placed an order and was surprised to see the estimated delivery time listed as "Up to 4 days." I was leaving town shortly, and was assuming I'd have my purchase prior to leaving. I called customer service to confirm shipment, and was told that "due to their newer shipping," my order was not guaranteed to go out the same day, and if I wanted it to, I'd have to select at least UPS Ground (for $10.70 +tax). I must say that the customer service rep was super-helpful, in that he was able to change my shipping option, add the additional charges to my order, and I received my item in time, literally as I was pulling out of the driveway to leave for my trip.
...The moral of my story is, yes, I believe something has changed.
They added some super-cheapo shipping option, sometimes for free. The standard UPS ground is normally (but not guaranteed to be) shipped on the same day except for some products that are drop shipped. 2-day UPS is as better compromise for those time when the product is needed quickly.