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| p.3 #11 · ARGHHHH...A 2nd Elinchrom BXRI-500 bit the dust |
Wow...if it's that warm in there, I can't say I'm surprised the circuit board fried :-O
I'm surprised they put in a plastic socket too...
I'm now wondering if the thermal circuit takes the modeling lamp into consideration. Plastic would act as an insulator so any thermal circuit wouldn't sense the temperature the way it should. It's puzzling because in addition to allowing the sensor to access the true surface temp, a metal base would also dissipate heat and allow the fan to actually cool the modeling bulb temperature.
I'm real disappointed that it's taking them so long to give me any answer about this. It's been over a week since I first spoke to the customer service manager and the elinchrom product manager and it's like pulling teeth to get them to call back or give me any information.
That's one huge difference with paul buff. If you have a problem with the buff products, you speak to the engineers and or customer service folks directly and the service is great. I'll be glad to retract this statement if elinchrom steps up to the plate and does the right thing but so far, they have communicated very little.