Upload & Sell: Off
It comes down to good vendors and bad vendors and I've definitely begun to judge caterers based on how they treat me. If I have to beg for food, that's been PAID for by the couple, rummage for a fork, or get tossed a few fried wontons instead of a meal, it definitely reflects on their service overall in my opinion. I figured this out by talking to some planners and past couples... it routinely came up that two particular caterers were highly praised for their *service*. People gushed about how well they were treated through the whole process, from inquiry to tasting to wedding day. Coincidentally, those were also the caterers who literally sought me out to make sure I was taken care of and not only understood the concept of photographers eating at the front of the service time, but also backed it 100%.
Then there was another two caterers whose food was always very good, but I started hearing grumbles from planners and clients about their service. They complained of being over charged for things or about staff not being professional or having good service attitudes... sure enough, those were the caterers I had the MOST trouble getting food from. They talked down to me, gave me scraps or withheld service long enough to the point where I couldn't actually eat since the events were back up and rolling.
So anyways, I just find it interesting that I've discovered their service to the clients can actually be linked to the service I've experienced from them. Obviously now if a bride asks me who they should talk to about catering, I know where to send them