Labs today, what´s going on !!

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jmraso
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p.1 #1 · Labs today, what´s going on !!

Hi all,

I have tried a new lab which claims to be above average (so more expensive), ok I gave it a try and sent a 30 spread sample album., I received it with the following:

- 7 spreads with a red dot very visible in the same position in those 7 spreads.
- a metallic spread with a few soft scratches.
- the photo cover made of a resin poorly glued in the corners to the covers.
So 25% of the spreads are defective.

I sent it back and said thanks for nothing, I am not even going to give them a second chance having seen their quality standards or control before sending albums to the client and not going to pay the bill obviosly.

What would you have done

Jaime

Oct 25, 2012 at 01:04 PM

ted nghiem
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p.1 #2 · Labs today, what´s going on !!

What kinda iffy lab did you use?

Oct 25, 2012 at 01:19 PM

cordellwillis
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p.1 #3 · Labs today, what´s going on !!

jmraso wrote:
What would you have done

Communicate

Oct 25, 2012 at 02:59 PM

jmraso
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p.1 #4 · Labs today, what´s going on !!

cordellwillis wrote:
jmraso wrote:
What would you have done

Communicate

I did and the local rep told me they were going to FIX the album by replacing the 7 defective spreads and the resin cover which always results as an old looking refurbished thing or at least always I have had to send an album for fixing to any lab.

Edited on Oct 25, 2012 at 06:40 PM · View previous versions

Oct 25, 2012 at 03:45 PM

amonline
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p.1 #5 · Labs today, what´s going on !!

Sounds like they knew it was a sample.

Oct 25, 2012 at 05:44 PM

Ian Ivey
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p.1 #6 · Labs today, what´s going on !!

amonline wrote:
Sounds like they knew it was a sample.

I think you may be right, but this attitude just baffles me. A sample is your pitch -- it's your opportunity to earn new business. If anything, a sample needs to be best-foot-forward material, not "crap I scotch-taped together from surplus materials I found in the garage." Jeepers.

I think the OP's right not even to bother with communication. Even sending it back was going above and beyond. At least that way the vendor can see what made the prospective client reject them.

Oct 25, 2012 at 08:35 PM

Ian Ivey
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p.1 #7 · Labs today, what´s going on !!

I mean seriously. If I order a sample from a vendor, and upon opening it up I don't have to wipe at least a little drool off my chin, I'm probably sticking with the vendors I currently use. Samples must be perfect, or they're a pointless expense whose only effect is to warn people never to patronize your business.

Oct 25, 2012 at 08:38 PM

jmraso
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p.1 #8 · Labs today, what´s going on !!

Ian Ivey wrote:
I mean seriously. If I order a sample from a vendor, and upon opening it up I don't have to wipe at least a little drool off my chin, I'm probably sticking with the vendors I currently use. Samples must be perfect, or they're a pointless expense whose only effect is to warn people never to patronize your business.

+1

Oct 25, 2012 at 09:20 PM

sgtbueno
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p.1 #9 · Labs today, what´s going on !!

Ian,
who is your vendor?

Oct 28, 2012 at 06:00 PM

Ian Ivey
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p.1 #10 · Labs today, what´s going on !!

For what? Albums? I use Red Tree, Zook, and BRI, depending on what the client wants and pays for.

Oct 28, 2012 at 06:22 PM

DavidCZ
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p.1 #11 · Labs today, what´s going on !!

I am curious to know what lab it is.

Oct 31, 2012 at 07:26 PM

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