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Our Epson R3800 has been the perfect work horse until very recently.
I run a print through and towards the very end I can hear a slight scraping noise and the paper seems jamed for a split second. The print then comes out with an extra line and a double row of scratches all the way across the print. The prints are of course ruined. This happens with A3 and A4 size.
I then cleaned everything thinking I must have some dirt etc on the rolls or the belt. The issue is still there though.
However, it is not with every print! Some are pristine, some (most) are damaged. There is no telling what will happen.
I have been printing for 4 years with this printer and never had an issue. I have not changed paper or technique or anything. The actual colour quality is still fantastic, there is no banding or any colour defects, just the scratches and the extra line at the end.
Any ideas what this could be?
I have attached a picture that shows the extra line and the the white scratches.
Any help would be great!!
Many thanks, Ute