Upload & Sell: Off
I know you guys are trying to put a nice "spin" on this, but not having a reliable source of parts seems like it would be a big issue for some. Looks like the OP will be without his tripod for at least a few weeks, maybe more. Add to that the time spent searching for the parts. As for the "top end" Benro models not being sold in the US, this sounds like more chicanery and trying to confuse/steer their buyers into the Induro line, which from the beginning have been the same products with a higher markup. What would have happened if the OP had a major warranty claim?