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| p.1 #17 · Is this normal with Nikon. |
There are no words for this kind of behavior from Nikon, if it is happening. The current Nikon leadership stands on the bones of the people who made the company great. Thus far, they make Sony's with Nikon bodies, and a D4. They have no recognizable customer service. And they have no solution for the problems their products seem to have. 'Further research ' is not the answer.
I am also sure that there are consumer laws to protect consumers from products and manufacturers that fail to perform in the way they were intended and expected to.
By making a customer wait further past the warranty and exchange period is similar to telling the customer that their warranty is no good anyways, so they may as well wait.
The competition does not seem to engage in this sort of policy. That is why I am not mincing my words - if Nikon has descended into this new 'Nikon" then Canon is a viable alternative. Canon does not use Sony chips, they make their own chips I think, and they take care of their new product issues without screwing the customer. They have customer service.
All Nikon seems to have is a D4 and the new historical achievement of rebuilding production from a disaster recovery policy.
I have had 7 Nikons, including my current one, and it was my hope to buy a new D800 for Christmas. I will not be buying a new D800 for Christmas or anytime soon.
Some heads need to roll at Nikon and a cleanup and reorganization take place now.
I had a Canon 1D MkIII. They had to be "cajoled", i.e. outed, by the pro's, especially after RG got on them. The resale value of used MkIII's was greatly reduced, and many sports pros tried the supposedly inferior AF on the D3 ... and were so impressed many switched to Nikon. Canon has been trying to get many back.
Canon did learn a few things with that whole story about CS.
First, when they finally came clean, they extended the warranty. With Nikon coming up on 6 months without a decisive repair on the D800, owners need to be thinking about warranty expiration. Canon would take care of any MkIII, no questions asked. Nikon needs to establish the same thing with the D800 in order to instill confidence and protect resale values.
Second, Canon has been much more forthcoming with defects. They addressed the 5D MkIII light leak defect quickly and decisively ... no one is talking about that anymore. Canon learned what Western business have learned: consumers have short attention spans, so the best way to get a problem behind you, and forgotten about, is to get it out in the open quickly, and decisively correct it.
By not addressing the D800 left bank AF defect openly, Nikon leaves it for rumor and speculation to grow, and everyone free to try and see if there is a ghost in their closet. Unfortunately this leads many to see ghosts that don't exist, which only fuels the fire.