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| p.1 #14 · 5Dc - Do they all need the mirror 'fix'? |
I have a 5Dc as one of my backups. The mirror fell off and Canon said to send it in and they would fix it free. They later got back to me when they received the camera and said they had to repair the USB port, too, which was damaged years ago and has no bearing whatsoever on the mirror. (By the way, the USB repair is almost $550...totally not worth it to me.) They said they will not do a partial repair even though the mirror issue is a manufacturer defect. So, for those of you who have the mirror issue, beware that Canon may not make the repair for free if there is some other issue with the camera that impacts its proper "operational specifications." This, in my view, is a failing in Canon's customer support.