Upload & Sell: Off
I sent my 7d in for cleaning. They replaced my focus screen because there was a scratch on it despite being out of warranty. But the camera came back with a dent on the VF housing and a crack on the pop up flash. Sent it back, they replaced the entire body chassis and perform another cleaning.
To me many products are comparable nowadays.. Canon, Nikon, Sony, Honda, BMW whatever. What sets a company apart is how it treats its customers. So far I have been impressed with Canon Canada's service.