Kudos to Canon

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Kudos to Canon

lowa2
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p.1 #1 · Kudos to Canon

Well I have to say I'm impressed. I shipped my 7D off to Canon on friday last week, and got it today! I am CPS gold which means 6 day turnaround (business days). Got it today!

They upgraded the firmware to v2.0, repaired the blown shutter (I was getting ERR 30's), and CLA'd the camera.

I was with another manufacturer before, and the average turnaround was about a month!

Good job Canon

Aug 09, 2012 at 04:56 PM

Monito
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p.1 #2 · Kudos to Canon

Aug 09, 2012 at 05:00 PM

dontbsme_2
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p.1 #3 · Kudos to Canon

have any idea how many clicks yo had on the original shutter?

thanks

John

Aug 09, 2012 at 08:20 PM

lowa2
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p.1 #4 · Kudos to Canon

I'm guessing a lot! After reading the fault description, the shutter wasn't actually broken. It was a bad solder connection.

Charles

Aug 09, 2012 at 08:22 PM

andyz
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p.1 #5 · Kudos to Canon

I feel the same based on recent servicing in VA. I am in Texas. My 1D Mark III left Monday and was returned for Err 99 repairs Thursday. Gone less than. 72 hours.

Aug 10, 2012 at 04:26 AM

lowa2
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p.1 #6 · Kudos to Canon

That is a QUICK turnaround! Did you have to pay for it ?

Aug 10, 2012 at 11:28 AM

Manzelle
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p.1 #7 · Kudos to Canon

I am hoping for the same turnaround. They should be receiving my camera today for a simple clean and check.

Aug 10, 2012 at 12:24 PM

andyz
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p.1 #8 · Kudos to Canon

Monday at 4 I shipped it 2-day and late afternoon delivery but UPS had it there Tuesday morning. I am CPS gold so I get 3 day turnaround but they got it out in about a day and a half to overnight it back to me.

The only thing they didn't do was give me the shutter count I asked about.

Aug 10, 2012 at 12:31 PM

CW100
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p.1 #9 · Kudos to Canon

lowa2 wrote:
Did you have to pay for it ?

quick turnaround is good but most important - what was the cost

Aug 10, 2012 at 12:33 PM

andyz
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p.1 #10 · Kudos to Canon

Mine was covered by Canon.

Aug 10, 2012 at 12:39 PM

lowa2
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p.1 #11 · Kudos to Canon

Excellent. Mine wasnt free, it was not a warranty job, but I am still satisfied.

Edited on Aug 10, 2012 at 02:44 PM · View previous versions

Aug 10, 2012 at 12:43 PM

marty bober
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p.1 #12 · Kudos to Canon

Yes I had similar results in the past. Thumbs up to Canon...

Aug 10, 2012 at 01:44 PM

Will Patterson
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p.1 #13 · Kudos to Canon

Par for the course if you're a CPS member. I sent my 1Ds II to them to get the hot shoe replaced on a Monday, I had it back on Thursday after they volunteered to overnight it back to me. They're a fantastic group.

Aug 10, 2012 at 02:21 PM

Ghost
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p.1 #14 · Kudos to Canon

I sent my 7d in for cleaning. They replaced my focus screen because there was a scratch on it despite being out of warranty. But the camera came back with a dent on the VF housing and a crack on the pop up flash. Sent it back, they replaced the entire body chassis and perform another cleaning.

To me many products are comparable nowadays.. Canon, Nikon, Sony, Honda, BMW whatever. What sets a company apart is how it treats its customers. So far I have been impressed with Canon Canada's service.

Aug 10, 2012 at 04:06 PM

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