Upload & Sell: Off
| p.1 #8 · There were some photos that I remember you taking.... |
I had this situation recently with a client. It was a newborn session, not wedding, though. His email was a quite scathing, which is a first for me in business. They loved the photos (and I even went to their home twice because the first time the baby was awfully fussy and colicky, poor guy), but they remembered me taking several that didn't end up in the final cut.
The premise of his email was "how dare you not deliver everything you shot; this was a time in our lives we can't recreate ... we should be the ones who decide which photos are good, not you." Weellllllll ... I guess I see his point. But that's just not how it works. I'm not going to send OOF bloopers out into the world for everybody to see. I am in the low/mid price range in my area, but I'm not a shoot and burn operation.
I was kind of feeling bad about it, so I sat on his email for a day before responding. Then I remembered that they told me that they had a bad experience with their wedding photographer (who is well known in my [former] region and here on FM for doing quality work) and I stopped feeling so bad about it. There's absolutely nothing in my contract that says I'll deliver every single shutter click.
Long story (sorry), I feel your pain. What I ultimately did was wrote and let him know that I delivered everything I considered a "keeper," the "outtakes" (for lack of a better word) were gone, and I advised him (only because of the scathing tone of his email) to discuss these details with their next photographer before they signed a contract (because they obviously had specific wants).
ANYway. Did not mean to hijack. I haven't heard back from him, so I guess maybe he understands.
That is all.