patriot
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 p.1 #3 · contact nikon if you have a left side AF problem | |
IMHO, it's still Nikon's business how they want to handle this. If they prefer to keep it quite, by all means that's their choice.
However, choosing that path requires that they fix it ... fast ... before they cat gets out of the bag. Once that happens, they not only loose control, but lose honor as well because they chose to cover it up.
There are far too many reports of the left AF issue on boards like these as well by professional reviewers, like Thom Hogan. Even worse, the number of reports of people having to send in their cameras multiple times, each time getting it back in the same or worse than it was before, is growing.
That's no way to fix something quietly and make it go away. There is no excuse for returning a precision piece of gear not repaired, or with new problems. That is wasting large blocks of people's time, people who bought in to and rely on Nikon to keep that gear operational.
I sent mine in to Melville. It came back with the left AF looking better, but with a new and significant AF front focus. I was patient and understanding when I sent it in 3 weeks ago. A manufacturing defect can happen. 3 weeks is a lot of time to be without use of something due to the manufacturer's error, but I was willing to write that off. But to get it back with another problem that equally limits the usability of this $3,000 tool is beyond unacceptable. It's unimaginable. The technician responsible for QC on that repair demonstrated no pride, and dishonored everyone that works in the facility. He or she insulted the customer, and brought shame upon Nikon.
I'll wait to see how Melville management can try to explain such an error in QC.
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