Upload & Sell: Off
| p.1 #1 · Another NPS performance gripe |
So 2 new D300s's were sent in to NPS to add the barcode reading software on 7/2 from PA to NY so UPS shipping puts them there on 7/3. They were packed with the form authorizing the charge (I already did this with 2 others a few months ago so understood and preplanned)
They are acknowledged into Nikons system on 7/10. It took more than a week to go from arrival to checked in, already less than stellar performance, Hell it took longer to check them in than it should have taken them to do the job and send them back!
Nikon then sent me two emails asking me to authorize the charges ($38.00). I signed the pdf's, and faxed them back in separate faxes so that they weren't "confused".
2 days later I get a mailed authorization request for 1 of the two. Hmm another delay, Yumm...
It is now the 20th, the cameras have been IN SHOP since the 11th... For a software update that will take minutes, not weeks to perform!
When I did my first barcode upgrade it took 4 days, the second one took 5 weeks, this one looks like it will take at least 3 weeks...
NPS is not returning calls to messages left on their phone number nor does service have any update.
I just don't understand the value of jumping through hoops for NPS when they are awful for something so simple as a software load. I can only imagine how long it would take if I wasn't an NPS member!
The software update isn't something you can DIY, nor will they just send it to you for DIY, nor can it be moved from one camera to another, so you are beholden to an awful system...
Canon can do an entire shutter/mirror box/ re-calibration on a 1Diii in 3 days including shipping, but nikon cant do a software load in 3 weeks!
Ok, thanks for listening, end of rant....