Upload & Sell: Off
| p.2 #3 · Square Credit Card Reader |
Square....hmmm. Where to start. well let me just say that until I had any sort of abnormality that required Customer Service, Square was great. Then I got hit with a chargeback. Long story, I sold some prints at a horseshow, the guy was later victimized by overseas fraudsters, his credit card company disputed all charges within a given time frame (including my legit charge) and Square pulled the funds from my account.
No big deal, I submitted all the required docs, including a signed invoice, receipt from print lab, receipt from shipping company, etc. Square said they would have the chargeback resolved with 5-30 days. Great. So I waited...and waited...and waited. After three months I contacted Square and received a reply that the chargeback will be resolved within seven days. So I waited...and waited... you get the idea.
It's now been over six months. Square has stopped responding to my emails completely. Square doesn't have a published phone number but I managed to find it on a complaints website. I got through once (they probably answered on accident) but was given a 10 minute runaround about no one being available to talk to me from the chargeback dept. Another time someone answered and immediately hung up. Mostly though, I get the leave a message and we'll never call you back routine. I've left at least 30-40 unanswered voice messages and just as many emails.
I simply can't understand how a $1 billion+ company could behave this way and stay in business for long. I've filed a complaint with the BBB and my Attorney General is next. There are viable alternatives and I would highly recommend looking to them first. Just Google "Square Customer Service" to see a long list of shitty treatment.
The small amount of money from this transaction isn't a big deal to me but imagine if this were a legit chargeback and I had to explain to a customer or a stranger why they couldn't get a refund from my business for over 6 months...I'm not willing to risk my reputation for Square's convenience. Intuit, Pay Anywhere, anything but Square for me.