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Archive 2011 · Day 3, still no word from Gitzo...
  
 
jzucker
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p.1 #1 · Day 3, still no word from Gitzo...


After all the glowing reviews of Gitzo quality and service, I contacted them regarding getting replacement collor/sleeve for my broken explorer. I contacted them through their USA support page leaving email and phone #. I'm on day 3 with no reply.

Makes me happy I didn't buy another one.



Dec 16, 2011 at 12:30 PM
M635_Guy
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p.1 #2 · Day 3, still no word from Gitzo...


Call them.


Dec 16, 2011 at 12:56 PM
jzucker
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p.1 #3 · Day 3, still no word from Gitzo...


i will today. However, i need a parts schematic first before I can order the part so I was hoping to not waste time with that. If they could email me the parts list I could call them with exactly what parts i need, sigh...


Dec 16, 2011 at 12:58 PM
Nickle S.
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p.1 #4 · Day 3, still no word from Gitzo...


jzucker wrote:
i will today. However, i need a parts schematic first before I can order the part so I was hoping to not waste time with that. If they could email me the parts list I could call them with exactly what parts i need, sigh...


Yes, they can be a tad slow to respond at times. Did you call their NJ number - (201)818-9500?

Nicholas
www.copperhillimages.com



Dec 16, 2011 at 01:02 PM
jzucker
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p.1 #5 · Day 3, still no word from Gitzo...


thanks for the number. Will call today.


Dec 16, 2011 at 01:05 PM
M635_Guy
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p.1 #6 · Day 3, still no word from Gitzo...


http://manfrottodistribution.us/cms/site/mdus/pid/16703

Our Service Department is open from 8:00am to 4:30pm (EST) Monday through Friday. Manfrotto Distribution 565 E. Crescent Avenue | Ramsey, NJ 07446

Phone: (201) 818-0060 Parts: (201) 818-9500 Ext-244 FAX: (201) 818-9177

(Manfrotto handles Gitzo service)


Link to schematics (I think):

http://www.gitzo.us/service/service+%26+repair/


I'll grant you they should answer the damn e-mail if they put it out there, but sheesh...



Dec 16, 2011 at 01:10 PM
EB-1
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p.1 #7 · Day 3, still no word from Gitzo...


Gitzo service is done by Manfrotto in the US and they are typically slow and unresponsive. I have no idea who gave them a glowing review - maybe it was for quality of work.

EBH



Dec 16, 2011 at 01:16 PM
sjms
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p.1 #8 · Day 3, still no word from Gitzo...


parts diagram G2220
http://mediacdn.shopatron.com/media/mfg/2747/media_document/live_1/G2220_20070316.pdf?1315951146







Dec 16, 2011 at 01:53 PM
jzucker
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p.1 #9 · Day 3, still no word from Gitzo...


sjms wrote:
parts diagram G2220


Fantastic, THANKS!!!



Dec 16, 2011 at 02:32 PM
Roland W
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p.1 #10 · Day 3, still no word from Gitzo...


Several times when I finally got through to the Gitzo US parts and service, they had no stock on what I needed. One was a waranty situation where they were saying 4 to 6 weeks, plus I had to have my original reciept, even though the particular model had just come out 6 months ago. For that, I did my own repair for an un bonded leg tube, because I needed to use the tripod.

The second time was for parts I needed to convert a tripod to have different features. For that second need, after hearing 8 weeks to get one of the key parts, I discovered a good on line source of parts in the UK, and they had everything in stock. They also shipped in a way that it got here very fast from over the pond. Check them out at:

http://www.gitzospares.com/index.php?route=information/identify_part¤cy=USD&gclid=CLaqianuhq0CFWg0QgodtxO-sg

They have good parts diagrams available on line, and seem to indicate their stock status for everything. The prices were the same or even less, and every aspect of my dealings with them were perfect. Now for parts I never need to consider calling or emailing the US distributor of Gitzo.



Dec 16, 2011 at 03:16 PM
 

Search in Used Dept. 



jzucker
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p.1 #11 · Day 3, still no word from Gitzo...


Thanks Roland. I think I'll order from gitzospare.com rather than bothering gitzo since they're too busy to answer emails.


Dec 16, 2011 at 03:39 PM
rick_reno
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p.1 #12 · Day 3, still no word from Gitzo...


Odd, when I call RRS I don't get delays like this.


Dec 16, 2011 at 03:55 PM
sjms
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p.1 #13 · Day 3, still no word from Gitzo...


rick_reno wrote:
Odd, when I call RRS I don't get delays like this.


true statement.



Dec 16, 2011 at 05:03 PM
sjms
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p.1 #14 · Day 3, still no word from Gitzo...


jzucker wrote:
Thanks Roland. I think I'll order from gitzospare.com rather than bothering gitzo since they're too busy to answer emails.


use the phone



Dec 16, 2011 at 05:21 PM
jzucker
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p.1 #15 · Day 3, still no word from Gitzo...


as I said, I'll call gitzospares. I'm done with gitzo. my plan is to fix it and sell it.


Dec 16, 2011 at 05:23 PM
sjms
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p.1 #16 · Day 3, still no word from Gitzo...


yeah, probably a better idea for you


Dec 16, 2011 at 05:45 PM
EB-1
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p.1 #17 · Day 3, still no word from Gitzo...


rick_reno wrote:
Odd, when I call RRS I don't get delays like this.


Do they sell Gitzo parts also?

EBH



Dec 16, 2011 at 06:11 PM
sjms
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p.1 #18 · Day 3, still no word from Gitzo...


come on now, we're talking the best here.


Dec 16, 2011 at 08:03 PM
M635_Guy
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p.1 #19 · Day 3, still no word from Gitzo...


In his case, I think moving on is the only thing that will work...


Dec 16, 2011 at 10:53 PM
jzucker
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p.1 #20 · Day 3, still no word from Gitzo...


These are the parts I need. Gitzo's site says no results found when I try to search them.

D2220.JG - Guides for locking rings
D2220.JF - Guide Bushings

I see them on gitzo spares site but that's in the UK and I'd rather not pay international shipping/customs



Dec 17, 2011 at 01:00 AM
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