I sent a 5D to them for a shutter replacement with an EBAY shutter replacement auction purchase. They called to say they needed to replace the mirror box also and that it would be an additional $200.00. There was nothing wrong with the mirror box. I declined, got a refund on my Ebay purchase, shipped it off to Canon, got it back in one week with a new shutter at the stated price by Canon. No mirror box was needed.
Upsell ? Why of course.