Upload & Sell: Off
The rubber grip on the body of my GXR became unglued. As my GXR body is no longer under guarantee, the Thai importer had to charge me for replacing the grip. Although the cost was not high, 810 baht (US$27), it seems to me that as a matter of principle Ricoh camera should have covered the cost of this as, in my view, this is a manufacturing fault. The normal temperature in Bangkok is often 33°C and the grip should not become unglued in this heat, which is normal in Thailand, and considering that the specifications in the GXR manual stated the operating temperature as at 0°C to 40°C. If the glue cannot keep the grip on at these temperatures around at 0°C to 40°C. If the glue cannot keep the grip on at these temperatures around 33°C the camera should not be sold in Thailand. I wrote to this effect to Ricoh Camera Customer Service in Tokyo and got the following response from their Hong Kong office, which I consider unacceptable:
I am sorry to hear about the problem you have encountered with the camera. However, the glue which using in GXR grip is passed the quality control and would not be easy lose, also this part is kind of consuming parts, so base on the camera is over 1 year warranty period, it is required to be charge.
We are sorry for any inconvenience cause of the above issue.
Thank you for contact Ricoh Technical Support.
I then responded that the fact the the glue passed quality control was not an acceptable answer because Thailand has temperatures that reaches 33°C most of the year, and the glue melted and reiterating that the camera specifications were stated as up to 40°C. I then received a reply that I considered worse than the original one:
Thank you for your information.
However, this issue is depends on how's the condition of storing the camera and how to operate it, moreover this is one of a consuming parts, so base on warranty policy that is over 1 year is required to charge for the repair.
We will take your information to reflect to our manufactory for notice.